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Community & Operations Manager

1 month ago

Birmingham, Birmingham, United Kingdom urbanbubble Full time

Role overview We're looking for a committed andorganised Community & Operations Manager for our fantasticbuild to rent community in Birmingham. You'll be responsible forthe day-to-day operational management, acting as the face of thedevelopment for the residents, managing the team and enhancing theoverall resident experience. Ensuring the smooth running of thebuilding and that all the resident services are carried out to ahigh standard and are delivered timely is essential in this role.What you'll do If you love delivering exceptional customer service,are a people person and are passionate about leading a team todeliver outstanding operational performance and customersatisfaction, then this could be your next role You'll beresponsible for the operational management and customer servicedelivery of a prestigious Build to Rent scheme. PropertyManagement: ● To ensure our customers and their properties arecared for and maintained to the highest possible standards, in linewith budgets, service level agreements and regulatory requirements.● Supporting the General Manager to implement all buildingprocesses that deliver an effective operation and budgetarymanagement on site, an excellent customer experience and align withurbanbubble's operational standards and comply with keyregulations, including RICs, ARMA-Q and H&S. ● Contribute toweekly, monthly and quarterly client reporting on lettingsperformance and operational budget management. ● To implement andfully support an engagement strategy that includes residentcommunication and events as well as feedback and satisfactionlevels. ● To ensure Health and Safety policies and procedures arebeing properly implemented and a safe environment is provided forresidents and staff. Resident Engagement: ● To act as the face ofthe development for the residents, managing the team and enhancingthe overall customer experience and deputise for the GeneralManager when required. ● To work with the general manager andmarketing team to generate and implement a content calendar for allsocial channels. Health and Safety: ● To ensure Health and Safetypolicies and procedures are being properly implemented and a safeenvironment is provided for residents and staff and keep systems upto date. ● To help oversee the delivery of all annual testing andtraining for our people to ensure total compliance, maintainingrobust records. People Management: ● To act as a role model for thevalues and key behaviours across the organisation. ● To promotepeak performance through proper objective setting, one to one's,personal development, team meetings and performance reviews. ● Toensure all policies and processes are adhered to and regulationsrespected, with accurate and timely work delivered by you andmembers of your team. ● To oversee contractors and manage disputeson works, customer complaints and resolve any service issues withthird parties, in line with escalation procedures. ● To assist withthe recruitment, training and developing of talent. What are welooking for? ● Significant experience of delivering excellentcustomer service and effective supplier management ● A peopleperson and strong ability to build a rapport instantly ● Excellentteam management and communication skills ● Strong drive to achievetargets and objectives What do we offer? ● A basic annual salary ofup to £47,000 plus 10% bonus ● The opportunity to work in anexciting, fast growing business. ● Fantastic benefits such asenhanced family leave policies, cycle to work scheme, season ticketloan, enhanced sick pay, study support and much much more. ● Wealso offer enhanced annual leave including your birthday day offand a day off when you buy your house - we believe that you deserveto celebrate special moments with your loved ones. Family alwayscomes first at urbanbubble. If you think you're right for the roleof Community & Operations Manager then apply now. We're anequal opportunity employer, and invite applicants to contact us toidentify any additional support they might need during therecruitment process.