Duty Manager

1 month ago

London, United Kingdom The Other House Full time
Duty Manager - London

The Other House forms a new sector in the accommodation space: A Residents Club.

Each Resident's Club blurs the lines between hotels, serviced apartments and private rentals meaning residents can book for a day, week, month, or year. It provides residents a sense of home with beautifully designed club flats, access to hotel style services and a private club for as long as they are in town. The brand will highlight the best in British design with a focus on sustainability and smart technologies at its core. The Other House will provide a unique environment for travellers seeking flexibility, style, and experiences to remember as we reimagine how people stay.

Launched in 2019, The Other House is a joint venture between partners London Central Portfolio Ltd ("LCP") and Stichting Depositary APG Strategic Real Estate Pool ("APG"). The first location opened in South Kensington in summer 2022 to great acclaim after significant investment. The Other House Covent Garden is planned to open in 2024 and The Other House Belgravia in 2025. Whilst the initial focus will be on prime central London, the venture will roll-out globally, catering for the aspirational business and leisure traveller.

Role: Duty Manager

The Other House is looking for a dynamic and energetic Duty Manager, who has passion for delivering a Memorable experience combined with impeccable guest service across all our guest facing departments. This individual needs to have a strong background in managing operations in large mulit faceted environment where the goal is to create memorable moments through personalised experiences. We are looking for an individual who effectively will deliver a exceptional service with a strong focus on sustainability and cutting-edge technology.

Key Functions and Responsibilities:

  • Ensure that, in collaboration with the GM and FOM, all VIP and Special requests arriving that day are reviewed, communicated, and implemented.
  • To support the full operation in resolving ad hoc challenges, recording them in the appropriate system, and proactively find solution to avoid repeats.
  • To actively support the operations, primarily focused on the reception area, by implementing and correcting brand standards.
  • Actively deliver the daily morning briefings, ensuring that all departments attend and communicate challenges from the previous day, VIPs for the day, key activities in the property for the day that could lead to concern.
  • Partake and lead daily property inspections for cleanliness, maintenance, and general upkeep.
  • Proactively deliver and record training sessions together with the People Team on how to successfully manage difficult conversations, and drive win-win conversations.
  • To daily monitor, act, and report on inefficiencies of our operating systems, team engagement, and deliver a positive and streamlined
  • Regular liaison with housekeeping department
  • Regular walk rounds of all the Club areas, to make sure gym and spa are tidy and to take drinks orders or at least liaise with F&B.

What we are looking for

  • Experience in hotel operations, with specific exposure to Rooms management and guest relations

  • Exceptional people manager, who leads by example, and is passionate about developing people.

  • Strong desire to drive efficiencies through adoption of technical systems

  • Service expert in all areas of a hotel style operation, focused on positive guest experience

  • Ability to ensure adherence to all relevant health, safety, and hygiene standards

  • Ability to complete food hygiene and environmental health reports

  • Duty Manager

    4 weeks ago

    London, United Kingdom GLL Full time

    GLL is currently recruiting a Duty Manager to join our centre in Finchley Lido Leisure Centre. As a duty manager you will be passionate about the leisure industry. A duty manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your...

  • Duty Manager

    4 weeks ago

    London, United Kingdom GLL Full time

    GLL is currently recruiting a Duty Manager to join our centre in Swiss Cottage Leisure Centre. As a duty manager you will be passionate about the leisure industry. A duty manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your...

  • Duty Manager

    2 weeks ago

    London, United Kingdom GLL Full time

    GLL is currently recruiting a Duty Manager to join our centre in Swiss Cottage Leisure Centre. As a duty manager you will be passionate about the leisure industry. A duty manager’s role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your...

  • Duty Manager

    1 month ago

    London, United Kingdom The Bike Shed Full time

    Bike Shed Motorcycle Club is looking for a new Duty Manager to join our experienced team at one of London's most unique hospitality venues. As Duty Manager you will lead the Front of House team, setting the tone and pace in this hands on role. Day to day you will act as trainer and mentor, with a focus on service excellence and always putting our guests...

  • Duty Manager

    1 month ago

    London, United Kingdom The Bike Shed Full time

    Bike Shed Motorcycle Club is looking for a new Duty Manager to join our experienced team at one of London's most unique hospitality venues. As Duty Manager you will lead the Front of House team, setting the tone and pace in this hands on role. Day to day you will act as trainer and mentor, with a focus on service excellence and always putting our guests...

  • Duty Manager

    2 weeks ago

    London, United Kingdom KBC Associates Full time

    Reporting to the Front Office Manager, the Duty Manager will be responsible for ensuring the wellbeing of all guests during their time at the hotel.To maintain a high level of host presence and ensure the overall smooth running of the hotel when on duty. Looking for candidates with proven Supervisory experience within front office in a hotel in a luxury...

  • Duty Manager

    2 weeks ago

    London, United Kingdom KBC Associates Full time

    Reporting to the Front Office Manager, the Duty Manager will be responsible for ensuring the wellbeing of all guests during their time at the hotel.To maintain a high level of host presence and ensure the overall smooth running of the hotel when on duty. Looking for candidates with proven Supervisory experience within front office in a hotel in a luxury...

  • Duty Manager

    2 weeks ago

    London, United Kingdom KBC Associates Full time

    Reporting to the Front Office Manager, the Duty Manager will be responsible for ensuring the wellbeing of all guests during their time at the hotel.To maintain a high level of host presence and ensure the overall smooth running of the hotel when on duty.Looking for candidates with proven Supervisory experience within front office in a hotel in a luxury...

  • Duty Manager

    2 weeks ago

    London, United Kingdom KBC Associates Full time

    Reporting to the Front Office Manager, the Duty Manager will be responsible for ensuring the wellbeing of all guests during their time at the hotel.To maintain a high level of host presence and ensure the overall smooth running of the hotel when on duty.Looking for candidates with proven Supervisory experience within front office in a hotel in a luxury...

  • Duty Manager

    1 week ago

    London, United Kingdom PPHE Hotel Group Full time

    At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as ourDuty Managerwill be to ensure that the service provided by the guest relations team is beyond the normal guest...

  • Duty Manager

    3 weeks ago

    London, United Kingdom PPHE Hotel Group Full time

    At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as ourDuty Managerwill be to ensure that the service provided by the guest relations team is beyond the normal guest...

  • Duty Manager

    3 weeks ago

    London, United Kingdom Background Clubs Ltd Full time

    Duty ManagerNight Group (www.nightgroup.com) is an independently owned collective that specialises in delivering pioneering venues across London. One of its largest venues, Night Tales (voted best small club in the UK by DJ Mag) is looking to introduce a Duty Manager to its growing team.A Duty Manager at Night Tales oversees operations during the opening...

  • Duty Manager

    2 weeks ago

    London, United Kingdom Background Clubs Ltd Full time

    Duty ManagerNight Group (www.nightgroup.com) is an independently owned collective that specialises in delivering pioneering venues across London. One of its largest venues, Night Tales (voted best small club in the UK by DJ Mag) is looking to introduce a Duty Manager to its growing team.A Duty Manager at Night Tales oversees operations during the opening...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom City, University of London Full time

    Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.In the last decade City has almost tripled...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom City, University of London Full time

    Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.In the last decade City has almost tripled...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Duty Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest...

  • Duty Manager

    3 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Duty Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest...

  • Duty Manager

    4 weeks ago

    London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

    We are looking for a charming and thoughtful individualwith a passion for service excellence to join our team as a Duty Manager . As a Duty Manager you will: Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations...

  • Duty Manager

    4 weeks ago

    London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

    We are looking for a charming and thoughtful individualwith a passion for service excellence to join our team as a Duty Manager . As a Duty Manager you will: Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Lex Leisure CIC Full time

    Duty Manager - Erith, LondonErith Leisure CentreFull TimeThe Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing...