Resident Liaison and Project Co-ordinator, IPSWICH

4 weeks ago

Suffolk, United Kingdom Babergh and Mid Suffolk District Councils Full time

Babergh and Mid Suffolk District Councils - Great Wenham, Suffolk CO7 6PS £30,559 - £35,235 per annum (pro rata for part time) 37 hours per week Full Time Permanent Full time, part time and job share opportunities will be considered. What we are looking for We are looking for a Resident Liaison and Project Co-ordinator to join our team in Property Assets and Compliance. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role Reporting to the Business Services Manager you will deliver a highly effective, customer-centric and innovative business support function. You will: provide effective support for the everyday running of programmes and projects, in-accordance with the project management framework oversee programmes and project timetables, including communicating with team members to maintain key milestones be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed set up, undertake, and manage the customer/resident liaison across multiple programmes/projects attend customer/resident Liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered raise and process work orders / purchase orders, process invoices, including variation requests. About you You will ideally: possess an NVQ 3/ONC Level or will have gained equivalent level of knowledge through experience have experience in assisting in project managing work projects and investment programmes have experience in the customer/resident liaison process in relation to setting up, undertaking and managing always be pro-active, with a flexible, pragmatic approach to supporting and guiding staff and colleagues. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Programme. Employee Assist Programme. Health Care Options. For more information, please visit our Employee Benefits page (suffolkjobsdirect,org). Our ways of working Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. For more information Please read the Job Description and Person Specification (pdf) before applying for this job opportunity. If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Ward by either calling 01449 724809 or emailing amanda.ward@baberghmidsuffolk.gov.uk. Closing date: 5pm, 10 March 2025. When applying, please ensure: that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only. your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification (JDPS). This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

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