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Welsh Language Business Manager
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Welsh Language Business Manager - CardiffAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you\\re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.We are looking for a fluent Welsh speaker to join our existing Welsh Language team based in Cardiff. You will speak Welsh with colleagues all day. Team meetings and other activities on the team will be a mix of Welsh language and English language. This is an exciting opportunity to get involved with a unique team within HMRC. You would develop your existing skills and experience to produce high quality customer focused Welsh language material, translations, and services.Job descriptionAs a Welsh Language Business Manager you will lead a small team that sit at the heart of the transformation and development of our Welsh language services and meet the Department\\s need to encourage customers to use online services in Welsh. You will work closely with Welsh Language Senior Business managers, a team of translators and the Head of Welsh Language Services in HMRC and be involved in a wide range of subjects using modern technology and agile methods.Person specificationYou will be a great communicator, in writing and verbally, able to demonstrate tact and diplomacy when balancing our varied workload and customer needs on a relatively small team that puts the customer at the heart of everything they do. You\\ll need to be comfortable with many digital platforms, spreadsheets, Welsh language and be flexible and understanding of the demands placed upon us. You\\ll have previous experience of delivering success and actions at pace whilst managing varying workloads.Essential Criteria: Fluent and confident Welsh speaking and writing skills. Knowledge and understanding of Welsh language customer needs. Excellent drafting skills to draft and implement comprehensive action plans and notes to support stakeholder management. Strong organisational skills, negotiation, interpersonal skills, and ability to work at pace. Confident in the use of different types of software used in the production of translated documents. Experience of managing Welsh Language Complaints. Leading a team to deliver change in a fast-paced environment. Pro-actively identify ways to develop team processes. Successful candidate must be Bilingual (Welsh & English).Desirable Criteria: Experience of dealing with third party suppliers on Welsh language form designSharePoint intranet publishing experienceExperienced Line managerLanguagesFluent and confident Welsh speaking and writing skills.BehavioursWe\\ll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Delivering at Pace Technical skillsWe\\ll assess you against these technical skills during the selection process: At interview, there will be a Welsh Language comprehension test. BenefitsAlongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues\\ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it\\s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV of your last 5 roles, explaining your key achievements, no longer than 100 words per role. Your CV will be scored against the experience required outlined in the advert.We will require a 500-word personal statement explaining how you meet the essential criteria pertaining to the post. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview. Please provide a 250-word statement evidencing the desirable criteria. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your Experience, Behaviours and a Technical question will be assessed.Behaviours:Changing and ImprovingCommunicating and InfluencingDelivering at PaceTechnical Question:At interview, there will be a Welsh Language comprehension test.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)\.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the \\"Assistance required\\" section in the \\"Additional requirements\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\re deaf, a Language Service Professional.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \\location preferences\\ section that you can travel to.Terms and ConditionsCustomer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\Contact point for applicants\\ section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
