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Customer Experience Supervisor, Theatre Royal Brighton, New Road
4 weeks ago
Customer Experience Supervisor
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again
Theatre Royal Brighton is seeking a Customer Experience Supervisor to join our friendly team Part of the Customer Experience Team, the Supervisor assists the Customer Experience Management team to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards.
Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
Theatre Royal Brighton is Grade II* listed and one of the oldest theatres in the UK. First established in 1764 and on its current site since 1807, it has been in almost continual operation to the present day. This iconic theatre welcomes 200,000 people a year through its doors to more than 300 performances. Five minutes from the beach and situated in the heart of the city, we offer a packed and varied programme of incredible shows plus a full schedule of amazing creative learning activities. Theatre Royal Brighton has played host to all the greats: Kean, Thorndike, Dietrich, Olivier, McKellen and many more.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Interested? Please click on the link to view our full Job Description
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Salary: £12.29 per hourClosing Date: 2025-03-09