Spa Receptionist

Spa Receptionist - Manchester, Greater Manchester

Trafford Leisure is looking for an outstanding person to join our team, in the role of Spa Receptionist .  We promise a challenging but rewarding role within a Community Interest Company (CIC) that would be adding real value to the Trafford and wider Greater Manchester residents.

Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer.   We are the largest operator of sport and leisure facilities in Trafford, operating eight indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of this fantastic team.

The new brand , which embodies our purpose and will ultimately help us achieve our Vision of making Trafford the most active place in England, can now be seen and experienced at  Urmston for the first time and we look forward to rolling out these positive changes to the rest of the Trafford Leisure estate.

So as you can see, exciting times ahead

The role:

The new spa is state-of-the-art with new and exciting experiences for our customers to relax Inside, pamper Inside, and indulge Inside.

The Spa includes wellness experiences consisting of 9 different heat experiences, Relaxation room, dedicated nail bar and four treatment rooms.

Our goal is to build an outstanding reputation for service and value.

We are seeking all those who love providing excellent customer service

In this role you will be responsible for:

You will be responsible for taking bookings within on the spa reception and also have the pleasure of meeting and greeting our guests on their arrival at Spa Reception.

You are the start of our guests’ journey with us; providing friendly and informative service is key to making the right first impression on our guests. As a spa receptionist, you will provide a professional and friendly service to all guests as they arrive. You will ensure the smooth running of the reception area daily, taking care of all guests’ bookings and queries with the highest standard of guest care. Working as part of a team, the role requires a professional yet considerate approach, accompanied by enthusiasm at all times and a passion to deliver customer satisfaction.

The Spa Receptionist role will require you to be efficient, have competent computer skills, and have an excellent telephone manner whilst taking the guest’s booking. You will have confidence talking with our guests, coordinating their requirements and selling everything that is wonderful about our spa

You will be part of our remarkable team, taking reservations by email and telephone using multiple booking systems.

To be successful in your role, you must have:

• Excellent customer service skills
• Previous experience working as a Receptionist , spa or Reservation Agent would be desirable
• Thrive working within a busy environment
• Genuine, friendly telephone manner with a positive attitude
• Passionate with a willingness to learn
• Strong administration and computer literate – IT
• Accurate data processing with good organisational/time management skills
• Resilient with creativity and ability to multitask
• Ability to work alone and as part of a team
• Previous knowledge of Spa Booking Systems would be desirable (Premier Spa)

The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Location:                           

Your primary location will be The Cove Spa Altrincham.

What you can expect from us….

Our business is led by a small, passionate and professional group of individuals.  We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel.  We are excited to be welcoming a new team member into the business and relish this opportunity to develop and grow as individuals, a team and a business.

In addition to a fantastic working environment and the opportunity to make a real difference to the residents across Trafford you can also expect to be rewarded with;

• £ 12.10 per hour
• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, raising incrementally to 38 days after 5-years’ service, (including 8 bank holiday’s and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP
• Employee health scheme – including Confidential Counselling
• Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans

Equality, equity, diversity and inclusion (EEDI)

Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We aspire to being a diverse, inclusive and responsible employer as we recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.

If you need any help or support to apply for a position with us, then please get in touch and we would be happy to discuss. We look forward to receiving your application.

The Next Steps

If  you have the right skills and experience in accordance with the role profile that can be found on our website and you would like to apply for this role, please complete and application form and send you CV by clicking 'Apply'.

We very much look forward to receiving your application.

We do not accept speculative CV from Agencies and any CV’s received will be treated as a gift.