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Field Service Engineer

1 month ago

Oxford, Oxfordshire, United Kingdom Bystronic Full time

Field Service Engineer

Who we are. What we do.

We are Bystronic a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

Supporting our customer base with Installations, Services and Breakdowns.

What drives this department?

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.

What you will be doing?

Installation:

  • Installing, handing over and commissioning Bystronic machines at customer sites: ready for start- up according the Bystronic requirements
  • Assembling electric, pneumatic, and hydraulic installations
  • Supporting the installation and operation of machines on fares and exhibitions

Breakdowns:

  • Resolving basic trouble-shooting cases, including the diagnosis- and analyses of the case.

Maintenance:

  • Maintaining Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics

Machine Operation:

  • Instructing customers on - machine safety - maintenance - operator knowledge at customer locations (giving operator training to the customer)
  • Assisting customer with physical activities (such as loading/unloading equipment)
  • Giving customer technical advice if required
  • Performing CNC/PLC software updates / downgrades and test whether those were successfully.

Other responsibilities:

  • Completing and communicating required reports such as:
  • Service reports and support request forms
  • customer feedback
  • Installation documentation in the CRM
  • Following and initiating quality improvements per ISO guidelines
  • Requesting spare parts from stock and the respective delivery to the customer
  • Assisting in the consultation of sales and service offers
  • Being responsible for solving and tracking quality complaint
  • Any local & additional responsibilities: TBA

Your Education & Experience

Qualifications:

  • Technical school, apprenticeship, college, or bachelors degree in electrical or mechanical engineering or related field desirable.

Technical Knowledge:

  • Ability to maintain and repair electrical, pneumatic and hydraulic drawings /schematics independently.
  • Ability to do CNC / PLC updates and downgrades
  • Basic understanding and knowledge of CNC/ PLC and drive systems
  • Good understanding and knowledge of
  • Trouble shooting
  • IT/Software: DMS, CRM, LMS & Microsoft Windows, drive systems (axis systems, handling systems), CNC and PLC bus-systems
  • Safety Regulations, whereas the employee is able to work in high voltage and high pressure areas.
  • Mechanical Engineering

What you need to succeed

Personal & Interpersonal skills:

  • Communication:Able to communicate and explain situation effectively & clearly.
  • Acts with courage:Will stand up and be counted. Doesnt shirk from personal responsibility.
  • Honesty & trustworthy:Maintaining the standard of honesty, trustworthiness, and integrity all the time.
  • Interpersonal savviness:Ability to build and maintain solid working relationships with colleagues, superiors, and clients.
  • Demonstrate empathy:Understands the clients problems and concerns and displays a motivation to be helpful.
  • Accommodating to clients:Able to balance clients and own organizations needs to make sure that the client is satisfied.
  • Level -Headedness/Composure:Remains cool under pressure. Stays calm and even tempered when handling crises, stressful situations, continuous change, or unexpected developments.
  • Works well with supervisor:Responds to coaching; honest and respectful of supervisors.
  • Dealing with uncertain situations:Able to deal with uncertain or ambiguous situation.
  • Decides and acts without having the total picture; comfortably handles risk and uncertainty.
  • Develops technical knowledge:Learning agility, learns new things quickly and can apply the
  • knowledge on the job.
  • Follows rules & regulations:Understands and follows rules & regulations.
  • Staying on task:Spends their time and the time of others on whats important on an efficient way.

What else you can bring to the table?

Others (special skill & requirements):

  • Readiness to travel approximately 100 %
  • Have a flexible schedule and work overtime or weekends if required
  • Driving license

Value based:

  • All interaction with internal/external customers and contacts shall comply with Bystronic values of Openness, Commitment, & Innovation and in accordance with the guidelines of the local legal entity.

Your edge

  • Work experience of minimum 2 years maintenance, installation and or service experience desirable.

Whats in it for you

  • IT:Laptop, iPhone and iPad provided
  • Equipment:Tools are provided
  • Vehicle:Company Car/Van
  • Holiday entitlement:25 days holiday plus bank holidays - plus ability to buy additional holidays

Other Benefits:

  • Pension
  • Life Insurance
  • Private Medical Insurance
  • WeCare (access to counselling etc)
  • Access to Gym membership, discounted shopping vouchers etc.
  • Tooth Fairy (access to Online dental advice)

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

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