Customer Education Specialist

3 weeks ago

bristolavon united kingdom Kallidus Ltd Full time

Customer Education Mission

Our mission is to empower and equip customers with the knowledge and skills they need to thrive, helping them realize value faster while cultivating a deep and lasting understanding of Kallidus products.

Empowering our customers goes way beyond explaining what the buttons do - its about showing them how to use our platform to succeed in their roles. Our goal is to equip them with the tools and understanding they need to achieve meaningful results in their day-to-day activities and use of our systems.

Were committed to delivering seamless learning experiences, from in-app messages at the point of need to comprehensive 'how-to' Knowledgebase articles and deeper learning opportunities in our Academy.

About the role

We know that confident customers are happier, more successful, and more likely to stick with us for the long haul. Thats where you come in As a Customer Education Specialist, youll play a key role in making this happen.

Youll work with initiative and autonomy, collaborating widely to deliver across all areas of our education offering; from live events, eLearning, videos, help articles, to in-app messages.

Rather than following a predefined list of tasks, youll focus on achieving meaningful objectives developed in collaboration with the Customer Education Manager. Working closely with colleagues and customers, youll apply the training cycle to identify customer pain points, conduct research, and design, deliver, and continuously improve engaging, impactful learning experiences that empower customers to succeed with Kallidus products.

In this dynamic and varied role, youll play a pivotal role in bringing our mission and vision to life, shaping and delivering exceptional learning experiences that drive customer success.

Who you are:

  • Experienced in designing and delivering learning in education, training, product support, or customer-facing roles.
  • Experienced creating successful learning materials such as job aids, PowerPoints, step-by-steps, and videos.
  • Passionate about empowering customers and empathising with their needs.
  • Skilled at translating complex topics into relatable use cases and easy-to-understand steps.
  • Proactive in refreshing and repurposing content.
  • Data-driven, focused on scalability and process improvement.
  • Comfortable taking risks and learning from failure.
  • Collaborative team player, building relationships with customers and colleagues.
  • Detail-oriented with strong project management skills.

Key Responsibilities:

Product Mastery:

  • Develop in-depth understanding of Kallidus products and systems.
    • Become a subject matter expert by using the product & learning from day-to-day interactions with customers and colleagues.
      • Stay informed about product updates and changes, ensuring Knowledgebase and Academy are updated in line with updates and changes.
      • Understand HR and L&D processes and the wider industry.

Learning Excellence:

  • Own the scheduling, creation, marketing, delivery, and reporting of live training and webinars.
  • Create engaging learning content, including eLearning courses, webinars, videos, Help Centre articles, and in-app messages.
  • Ensure a seamless learning experience for customers.
  • Contribute to the development of Kallidus certification program.

Customer Engagement:

  • Interact with customers to understand their needs and address concerns.
  • Evaluate customer feedback all learning materials and overall learning experience.

Continuous Improvement:

  • Monitor the effectiveness of educational materials and make data-driven improvements.
  • Keep up with industry best practices and trends in eLearning and customer education.
  • Be the primary owner of the Knowledgebase, ensuring content is up to date.

Key Skills, Knowledge, and Behaviours:

  • Curious about Kallidus products.
  • Familiarity with SaaS software platforms preferable.
  • Excellent communication skills.
  • Experienced in designing and delivering live training, webinars, video and eLearning content.
  • Able to explain product functionality and relate to real-world use cases.
  • Builds strong relationships with colleagues and customers.
  • Customer-centric, enthusiastic, and proactive.
  • Committed to empowering people through effective training.
  • Embodies Kallidus values of Integrity, Collaboration, and Curiosity.
  • Knowledge of learning and development platforms and SAAS software.
  • Experience with Articulate, Articulate Rise, and Camtasia preferable.
  • Ready to embrace AI for efficient content creation, maintenance and delivery.

Why Join Kallidus:

People are at the heart of everything we do and the key to our success, so its important that we recruit individuals who share and represent our values. Curiosity, integrity, collaboration ?these are the values we live by. You need to ask questions and to find out why. You need to be true to your word. And you need to be proud to be part of something bigger, working with others will come naturally to you. At Kallidus, we champion our peoples success.

Kallidus helps our customers nurture a culture of self-led learning and ensures compliance with a user-friendly learning platform that makes learning simple and effective, whilst also driving performance with continuous feedback, goal tracking and flexible reviews.

Can you see yourself helping us take our growth to the next level? We invite you to come and discover for yourself the exciting future ahead of you.

If you are looking for an opportunity to work in our award-winning team, are passionate about learning and you can demonstrate how you match our requirements, reach out today

Kallidus is a disability confident employer. We work hard to build an explicitly inclusive space where everybody belongs. Kallidus is a supportive, caring, and enjoyable working environment for all our people, and we are committed to furthering the diversity of our teams.

Diversity brings innovation and creativity through different views, backgrounds, and opinions; as a people-first organisation, its crucial that our teams reflect global diversity.

Our people are the heart of our success, and diversity is what drives that. Kallidus positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, region or belief, marital status, pregnancy or maternity.

Proud member of the Disability Confident employer scheme.

JTRA1_UKTJ

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