Customer Service Advisor

4 weeks ago


Newcastle upon Tyne District, United Kingdom M Group Services Full time

We’re looking for a CustomerService advisor to join our team inNewcastle

Withinthe customer service advisor role, you will be the first point ofcontact for customers, colleagues & energy supplier employees,providing support to resolve issues, requests and any other queriesthey may have.

We lookto provide the best possible service to our customers via bothinbound and outbound telephone calls.

This role reports to the Customer Service TeamLeader.

Whatyou’ll be doing:

Providefantastic service to anyone you speak toEnsure adherence to internaland contractual quality standards Ensure all calls are answered and handled withininternal and contractual SLAs Ensure allexpressions of dissatisfaction are handled at first point ofcontact where able, or escalated immediately to enable promptresolution Maintain open andtransparent communication within theteam

What we need from you:

  • Previous Inbound and outbound callexperience
  • Demonstrable customer facing roleexperience
  • A greatattitude and desire to help our customers
  • Able to react to companyneeds
  • Excellent verbal,listening and communication skills
  • Well organised and able to prioritise
  • An aptitude for investigatingand problem solving

What weoffer:

  • 22 days holiday
  • Company Pension Scheme
  • Life Assurance Online GPService, 24 hours a day, 365 days ayear
  • Enhanced maternity andpaternity
  • Accessto employee assistance programmes
  • Discounts with national retailers via MyRewards
  • Reward& RecognitionScheme

At MorrisonData Services we recognise and value the benefits from ourworkforce diversity. We are committed to creating a diverse andinclusive environment to develop a culture where our people feelincluded and valued.


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