Supervisor - Central London

3 weeks ago

London, United Kingdom The Langham, London Full time

Supervisor - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Supervisor to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of a Supervisor, your key focus will be to:

  • ensure that the buffet food and beverage offerings are of the highest standards
  • liaise with all hotel departments to ensure great communication and co-operations
  • motivate and lead the Langham Club team
  • monitor and manage performance of waiting team to ensure guests receive an efficient, highly personalised and anticipatory service
  • carry out administrative duties when and if required; i.e. duty rotas, holiday requests, manage sickness/absence
  • ensure that all guests’ needs are being dealt with immediately and complaints are handled efficiently
  • update and assist in development of training manuals / SOPs for the Langham Club Lounge, deliver on-job training and ensure the consistency of the standards are maintained on each shift

Do you have?

  • previous experience in a similar environment
  • previous experience of supervising and leading people / teams
  • strong interest and passion for food & beverage
  • excellent customer service skills; ability to anticipate guest needs and go the extra mile
  • immaculate personal presentation

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

  • 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
  • meals on duty
  • uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
  • complimentary accommodation at other Langham Hotels
  • discounted accommodation at The Langham, London
  • discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
  • a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
  • pension plan
  • life insurance
  • eye test vouchers
  • cycle to work scheme
  • season travelcard loan
  • colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
  • learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
  • two staff parties per year and a number of colleague social and community events 

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Would you like to be a Supervisor in such an iconic hotel? Then go ahead, apply

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