Escalator Technical Manager

2 weeks ago

Portsmouth, United Kingdom Stannah Full time

Stannah, atrusted name in lift and escalator solution, is seeking a TechnicalEscalator Manager to lead national efforts in improving first-timefix rates and reducing repeat call incidents across a major clientportfolio. This role is to cover the South ofEngland.

As the Technical Escalator Manager, youwill play a key role in developing a strategic improvement planthat enhances the technical knowledge and skills of both engineersand field management.

By fostering a culture oftechnical excellence, you will ensure that product-specific supportdocumentation and maintenance methodologies are developed andembedded across the team.

This role involvesregular collaboration with engineers, field managers, and suppliersto identify issues, deliver training programs, and implementprocess improvements to optimise asset reliability and customersatisfaction.

This position requires anexperienced professional from the escalator industry, capable ofdriving technical improvements and ensuring operational excellenceacross the national portfolio.

Travelling andoccasional overnight stays will be required as part of thisrole.

KeyResponsibilities:

Reporting to theInfrastructure Operations Manager, the Technical Escalator Managerwill be responsible for:

  • Developingand implementing a national improvement plan focused on enhancingfirst-time fix rates and reducing repeatcalls.
  • Analysing performance data to identifyand prioritize underperforming assets, and implementing targetedsolutions.
  • Designing and delivering technicaltraining programs for engineers and field managers to addressproduct and skill gaps.
  • Collaborating withinternal teams and suppliers to create product-specific technicaldocumentation and adjust maintenancemethodologies.
  • Leading strategic reviews andmeasuring the effectiveness of training and performanceimprovements.
  • Acting as a technical leader tomotivate, coach, and engage branch engineers and technicians toimprove overall field performance.
  • Maintainingstrong working relationships with internal teams, customers, andexternal suppliers to drive continuous improvement and customersatisfaction.
  • Assist the local service branchesto diagnose, identify and source parts andequipment

Skills andExperience:

  • Provenexperience in technical service management, within the escalatorindustry.
  • Strong leadership and communicationskills, with a focus on coaching and motivatingteams.
  • Demonstrated success in deliveringtechnical improvement programs and driving operationalperformance.
  • Ability to develop and manageworking relationships at all levels, ensuring full engagement withtechnical and service developmentprograms.
  • Strong problem-solving skills with aproactive and strategic approach to servicedelivery.
  • Relevant professional or technicalqualifications, including NVQ Level 3 in Escalator Engineering(required) and NVQ Level 4 in Testing and Commissioning(desirable).

If you're an experiencedprofessional looking for a Technical Escalator Manager role or aLift and Escalator Manager position, click the "Apply Now" buttonto send your CV.

CompanyInformation:

Stannah is afamily-owned manufacturing and engineering company. Our productsmove people and goods in and around homes and buildings. We makelife easier for people. We do this by improving access for greaterconvenience and independence.

Joseph Stannahfounded the business in 1867. A lot has happened since then andtoday Stannah is a global business. The family is in their fifthgeneration and plays a hands-on role in running the business. Mostpeople know us for our stairlifts. Our range of products includeslifts, escalators, and homelifts. We also provide maintenance andrepair services.

Stannah Group is an equalopportunities employer. We welcome and encourage applications fromcandidates of all backgrounds, identities, and abilities. We are aDisability Confident Committed Employer. We treat all our jobapplicants fairly and with respect.

Our employeesare the heart of our business. We take great care to create aworking environment where everyone feels valued. Join our team andbe a part of our diverse and inclusivecommunity

BenefitsInclude:

  • Market AlignedSalary, paid on a monthly basis
  • Profit ShareBonus Scheme, paid to all employees every quarter. Based on GroupCompany profits
  • 25 days holiday, plus bankholidays
  • Holiday scheme to buy extra days’annual leave
  • Pension Scheme. Matchedcontribution/salary sacrifice
  • SimplyHealth CashPlan. Allows you to claim towards health costs. For example,dental, optical, physiotherapy, chiropody treatments andmore
  • Life AssuranceScheme
  • Long Service award scheme, with holidaybenefit
  • Company Benefits Discount RewardsScheme. Includes shop discounts, hotel discounts, days out, andmore
  • Employee Assistance Programme. A workplaceinitiative to support and enhancewell-being
  • Enhanced maternity and paternityprovision
  • Company Funded LinkedIn LearningAccount
  • CompanyVehicle

We reserve theright to close this vacancy early if we receive high numbers ofapplications for therole.

#NWR

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