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Night Manager

2 months ago

Warwick, United Kingdom The Club Company Full time

Night Manager / Porter - The Warwickshire

Job Type: Part Time - 24 hours per week - Fixed Term Until 30/09/24

The Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out. 

With a warm and welcoming atmosphere, our clubs are set in beautiful locations with an inspiring mix of sporting, leisure and wellbeing facilities offering a feel-good experience to members and guests. Our clubs are an exceptional venue to work and enjoy. 

Our CARE values - Caring, Ambitious, Respectful and Energised - are designed to guide and inspire our team every day. Our team members ensure that our clubs are places that people love to visit. Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do

This position is primarily customer focused and is to provide a welcoming, courteous and polite reception facility to all guests.

You will be responsible for the smooth running of the hotel whilst on shift overnight. Enthusiastic, positive and motivated, you are a talented individual who takes control of things by nature. The ideal candidate will be highly reliable and self-motivated, a fast learner, adaptable and with an exceptional desire to take care of hotel and its people during the night.

You are passionate about working in hotels, at ease and confident working during the night time, have the ability to multi task, work under pressure, with a welcoming personality, helpful and professional at all times. Responding to a wide range of priorities and promoting the hotel facilities, you are committed to ensure the hotel is looked after overnight and all necessary tasks accomplished ready for a new day to be started by your colleagues coming in the morning.

Requirements:

  • Well presented with a confident and friendly personality
  • Previous experience working as a hotel nigh porter desirable
  • Exceptional sense of responsibility towards the hotel and its people
  • Highly motivated in keeping own shift productive, driven and with initiative
  • Fluent in spoken and written English
  • Computer literate 
  • Professional manners in person and over the phone, guest and service focused
  • Accurate and reliable with cash handling and financial matters
  • Adept in conducting security walks and keeping the hotel generally safe at all times
  • Very good grooming and presentation standards
  • First Aid and SIA certificates desirable
  • Calm, professional and able to work well under pressure at all times
  • Well organised, self-motivated to achieve results and willing to learn
  • Comfortable carrying out cleaning tasks to support the housekeeping team during the night
  • Comfortable carrying out food and beverage tasks to support the restaurant team during the night
  • Comfortable carrying out administrative tasks to support the reception team during the night

In addition to a competitive salary, we offer an excellent range of staff benefits, including

  • Fun and professional work environment
  • Complimentary use of health club, group exercise classes and golf facilities
  • Competition play for team members with a golf handicap
  • Bonus holiday days
  • 50% off when you stay at our hotels 
  • 50% off meals on duty
  • 25% off food, drink, retail and spa treatments at other times
  • Discounted membership for a friend or your family membership
  • Free Parking
  • Uniform provided
  • Learning and Development programs
  • Employee Assistance Programme
  • Opportunities to grow and develop within the group
  • Cycle to Work scheme
  • Digital Reward and Recognition Scheme
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn it