Inside Sales and Customer Service Specialist

2 weeks ago

Chester, Cheshire, United Kingdom Greif Full time

Greif, Inc. (NYSE:GEF, GEF.B) is a global leader in industrial packaging product sand services and is pursuing its vision to become the world's best performing customer service company in industrial packaging. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, flexible products, containerboard, uncoated recycled paperboard, coated recycled paperboard, tubes and cores and a diverse mix of specialty products. The company also manufactures packaging accessories and provides filling, packaging and other services for a wide range of industries. The company is strategically positioned with 290 operating locations in 43 countries to serve global as well as regional customers.

We are now looking to recruit an Inside Sales and Customer Service Specialist.

Do you enjoy providing a high level of customer care, delighting the customer and providing a gold standards customer excellence?

Are you looking for a role where you can make an impact with a company, that has the Customer Experience at the heart of everything we do?

Reporting to the Customer Service Manager you will champion customer engagement, to ensure we deliver a first class customer experience, you will have many responsibilities including interacting with customers to provide information in response to enquiries about products and services and to meet and exceed customer requirements, being the initial internal contact for supporting dedicated accounts throughout their customer journey.

Responsibilities:

Proactive Customer Outreach:

  • Take charge of outbound calls to new and lost customers, sparking interest, reigniting relationships, and uncovering exciting opportunities for collaboration.
  • Develop and maintain a pipeline of opportunities through consistent follow-ups and relationship building.

Value Proposition Communication:

  • Present and adjust value propositions based on customer segments and buying needs.
  • Actively listen to prospective customers and adapt recommendations to align with their business goals

Request Solicitation and Quotation Management:

  • Solicit and manage requests for quotes from prospective and existing customers. Collaborate with internal teams to ensure accurate and timely delivery of pricing and product/service information
  • Leverage pricing tools (e.g., list price configurator) to determine appropriate and competitive pricing for new sales opportunities.
  • Ensure compliance with company pricing policies and strategies.

Customer Care Leadership:

  • Advocate for existing accounts, resolving issues and ensuring satisfaction.
  • Coordinate with customers on production, logistics, and supply chain matters.
  • Contribute to customer-focused projects like NPS launches and price reviews.
  • Manage incoming calls, general inquiries, and central inbox operations.
  • Develop product knowledge and handle item requests as needed.
  • Process sales orders, credits, returns, and ensure compliance documentation.
  • Oversee import/export shipments and transactions.
  • Collaborate with cross functional teams to exchange and update customer-related information.

Education & Skills:

  • Experience in customer engagement, sales, or account management roles.
  • 1-2 years of experience
  • Strong communication and interpersonal skills with the ability to build rapport quickly.
  • Ability to analyse customer needs and provide tailored recommendations.
  • Proficiency in using CRM systems and pricing tools is preferred.
  • Highly organized, detail-oriented, and able to manage multiple priorities effectively
  • Self-motivated and target-driven with a strong sense of accountability.
  • Essential – 5 GCSEs at Grade C or above in English and Mathematics.
  • Desirable - Education to at least NVQ III or equivalent in Business Administration or Customer Services.

And what about the next job after this one. What about progression? A more senior role? Now you're talking. We love the idea that you could join the Greif team and have a long career with us so we'll encourage you every step of the way – all you have to do is show us that sparkle of innovation.

If you are a results focused person who enjoys influencing, leading and building capability in others, then we encourage you to apply

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