Senior Rides

Senior Rides & Attractions Manager - Windsor, Berkshire

Job Type: Full Time

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

Here at the LEGOLAND Windsor Resort our AWESOME Rides & Attractions are enjoyed by families every day, and we are recruiting for a Senior Rides & Attractions Manager to join this great team and steer them to success The role of Senior Rides & Attractions Manager is an exciting opportunity for an experienced people manager to join our wider Rides & Attractions management team, bringing your own unique and fresh ideas for people motivation and management to the table.

You will have the chance to review our existing processes and drive best practice in health and safety standards (including a strong focus on compliance), implement and review ride efficiency and how we can continue to improve our guest ride experience, seek to elevate guest interactions from our front-line guest hosts and their managers, and lead by example to implement positive and professional change to the department.

You’ll be an advocate for creating and maintaining a nurturing environment, empowering friendly guest interaction through fostering a respectful team culture, maintaining high morale within your team, actively managing poor performance and celebrating success.

As a senior manager you’ll also have the opportunity to build relationships across the wider resort with colleagues at every level, becoming an advocate for the Rides & Attractions Team and a vocal and visible department representative.

Qualifications & Experience

• Must be an experienced people manager with a large cohort of direct reports
• Proven experience in creating and implementing people development plans, leading your team to success, and managing poor performance professionally and constructively
• Awareness of HSG-175 is desirable
• Experience with reading and/or writing COSWPs, COSHH Assessments and Risk Assessments is desirable
• A confident and competent communicator when delivering both positive and constructive messaging, comfortable to react professionally to escalated guest feedback or emergency situations if they arise

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
• Staff discount codes for Merlin Annual Passes to gift to loved ones
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Senior Rides & Attractions Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.