General Manager

6 days ago

Birmingham, United Kingdom Restaurant Associates Full time
General Manager - Birmingham

General Manager

Up to 40,000 (DOE)

As an General Manager, you will enjoy getting the best out of people, you draw satisfaction from managing, training and supporting your team. You will be providing a professional catering service, ensuring that company standards are maintained and that Client expectations are met.

You will assist the Account Manager to ensure that your location achieves the financial targets agreed with the client in line with your site budget. Working with your Assistant Manager you will monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.

You will be holding team meetings on a regular basis to communicate targets and achievements. Making sure we are meeting the standards required by the client. As a team you will ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded. Making sure all Food Safety, Health and Safety and Risk Assessments are conducted to ensure that all standards and procedures in respect of Food, Hygiene and Safety are established and maintained.

The General Manager, is responsible for supervising the daily operations of the restaurant, retail and hospitality onsite. In coordination with the Account Manager, they oversee the development and performance of employees, ordering of food and supplies, and ensure that customers are satisfied with their experience.

Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:

You will be providing a professional catering service across a large contract, ensuring that company standards are maintained and that Client expectations are met. As the General Manager, you will enjoy getting the best out of people, you draw satisfaction from managing, training and supporting your team whilst delivering value to your employer.

Overall Purpose of the Role

  • To be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food and beverage services
  • To maintain positive client relationships ensuring we are true partners in their business
  • To ensure the smooth planning of the contract and resources to deliver a first-class food and beverage service to our clients and customers
  • To be responsible for the management, recruitment, development and training of team members
  • To ensure the contract is fully compliant with company policies and procedures
  • To deliver on the agreed financial budget and run commercially in line with net income and cost targets

You will ensure that your location achieves the financial targets agreed with the client in line with your site budget. Working with your Operations Manager you will monitor the work of all the staff and carry out appraisals, identify training needs and ensuring we are meeting the standards required by the client.

As a team you will ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded. Making sure all Food Safety, Health and Safety and Risk Assessments are conducted to ensure that all standards and procedures in respect of Food, Hygiene and Safety are established and maintained.

As the General Manager, you will ideally have a successful background in Contract Catering/Hospitality/Retail Catering, using your entrepreneurial skills to create a thriving and successful working environment. You possess excellent management and communication skills, have a good understanding of report writing and financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
About UsRestaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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