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Conference & Banqueting Assistant Manager - Forest Row, East Sussex
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Conference & Banqueting Assistant Manager - Forest Row, East Sussex
As Assistant Conference & Banqueting Manager you will work alongside the Conference & Banqueting Operations Manager and be responsible for overseeing the day-to-day running of the department. You will be in charge of overseeing the running of multiple events including meetings, conferences, private events, weddings and banquets. As Assistant Conference & Banqueting Manager you will be providing the highest quality of guest service with the aim at all times to exceed expectations, ensure total guest satisfaction, maximize repeat business and maintain quality standards. This is an excellent opportunity for you to progress your managerial career in Conference & Banqueting within a luxury hotel environment.
Key Responsibilities:
- To provide the highest standard of service required by the conference customers of the hotel. To control and manage the Conference and Banqueting department to ensure the smooth, efficient and problem free organisation of any event including weddings, private dinners, seminars, party nights or product launches.
- To at all times exceed client expectations to ensure an excellent customer rapport is developed and repeat business achieved.
- To manage the smooth and efficient organisation of the Banqueting team responding quickly and effectively to guest expectations and customer needs.
- To be an exceptional and professional ambassador for the hotel and the wider Elite group in all your business relationships at all times setting the highest standards of leadership, integrity and commitment.
- To contribute to the profitable operation of the hotel by maintaining and adhering to allocated budgets by controlling stock, consumables, and wastage within all areas under their supervision.
- To manage the staff rota to ensure efficient use of labour
- To maximise all opportunities for up-selling within the Conference and Banqueting department by ensuring that all staff have thorough and up-to-date product knowledge.
Assistant Conference & Banqueting Manager Attributes/Experience:
- Be able to demonstrate a strong operational track record in the hospitality industry, with a sound knowledge of Conference & Banqueting operations
- Excellent verbal and written communication skills
- Be highly organised, with excellent time management skills and the ability to work within deadlines
- Passionate and self-motivated
- Enthusiasm, customer-focused and the ability to remain calm under pressure
- Proven experience of managing a team with the ability to train, develop and motivate team members to achieve targets
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Forest Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles and have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you
Benefits
To support and reward our staff we offer:
- A commitment to pay above the living wage
- Generous share of the monthly Service Charge*
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team whilst at work
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are
*service charge amount is dependent on overall sales performance
