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Head of Customer Service

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London, United Kingdom Michael Page Sales Full time

We are searching for a dedicated and experienced Headof Customer Service to join a telecommunications company based inLondon. The successful candidate will possess excellent leadershipskills, a passion for delivering exceptional customer service andthe ability to drive the companys customer service strategy. ClientDetails This is a fantastic opportunity to join a growingtelecommunications business who are known for their commitment toexcellent customer service and a focus on employee development.This company has a significant presence in London and is recognisedas an industry leader. Description 1. Develop and implement astrategic plan for customer service 2. Manage the customer serviceteam, including performance management and professional development3. Drive the delivery of high-quality service across the business4. Oversee customer complaints and ensure swift resolution 5.Collaborate with other departments to ensure a unified approach tocustomer service 6. Conduct regular customer service audits andreviews 7. Maintain knowledge of industry trends and best practicesin customer service 8. Represent the company at industry events andforums Profile A successful Head of Customer Service should have:1. A degree in Business Administration, Management or a relatedfield 2. Proven experience in a senior customer service role withinthe business services sector 3. Exceptional leadership andmanagement skills 4. A deep understanding of customer service bestpractices 5. Excellent communication and interpersonal skills 6.Strong strategic planning and organisational abilities Job Offer 1.A competitive salary in the region of 60000 - 72000 2. Generousholiday allowance 3. The chance to lead a dedicated customerservice team within a leading business services company 4.Fantastic opportunities for professional development 5. Aninclusive and supportive company culture that values its employeesThis is a fantastic opportunity for a Head of Customer Service tomake a significant impact within a leading company. If you have theskills and experience we are looking for, we encourage you toapply. J-18808-Ljbffr