General Manager

3 weeks ago

Manchester, United Kingdom San Carlo Group Full time

General Manager - Fumo - Manchester, Greater Manchester

Fumo Manchester are hiring an General Manager

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

  • You will be joining, one of the world's leading family-owned companies - which means global opportunities
  • Delicious, healthy Meals whilst on duty - all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App 'lacademia'
  • Wagestream - giving you flexibility to access, track, build and better manage your pay.
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal - giving you resources at your fingertips to help you reach your goals.
  • Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  • Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person

Key Responsibilities:

  • Responsible for the increase in revenue and profitability within your restaurant.
  • Ensure Manager Controller Profit is in line with the company financial targets.
  • Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.
  • Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.
  • Accountable and responsible for high customer feedback scores on all platforms
  • Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team.
  • Managing team rotas, holidays and absences.
  • Ensure compliance with internal company policies and industry regulations.
  • Accountable for cash handling and governance of closing down procedures.
  • Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.
  • Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.

Required Qualifications & Experience:

  • 5 year's experience in a similar role
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

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