Assistant General Manager

2 months ago

Hemel Hempstead, United Kingdom Burhill Golf & Leisure Full time

Assistant General Manager - Mulligans - Hemel Hempstead, Hertfordshire 

REPORTS TO: General Manager

LOCATION: 5 Jarman Way, Hemel Hempstead, HP2 4JW

KEY RELATIONSHIPS: Duty Managers, Supervisors, Team Leaders

ABOUT ADVENTURE LEISURE

We are Adventure Leisure a leading leisure operator across the UK with the established brands Mr Mulligans, Bunkers and Ninja Warrior. We are rapidly expanding and have ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses and additional leisure.

Our values are People Pride and Quality our mission is to provide memorable experiences for our guests.

ROLE OVERVIEW

Overall responsibility for the delivery and development of all aspects of Mr Mulligans and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offerings.

To nurture, develop and retain the Mr Mulligans Hemel team members.

To safeguard the long-term success of the Adventure Leisure division for its stakeholders, the Assistant General Manager will display determination and focus in guiding all the elements of Adventure Leisure to the highest level ensuring that Mr Mulligans is recognised as the premier family-centric leisure destination of the surrounding area.

KEY ACCOUNTABILITIES

Revenue Generation

  • Undertake and review customer usage and bookings daily to verify appropriate rates are being charged, utilisation is optimised, and all procedures are documented per policy.
  • Instigate and manage all promotions, through the EPOS system to enable tracking through accurate coding and training.
  • Review daily utilisation level to identify price integrity and demand opportunity.
  • Offer and track monthly promotional offers, weekly upsells, bounce backs and replay strategies for course customers.
  • Review performance, analyse results and report the metrics, whilst looking for enhancements.
  • Continuous monitoring of the agreed standards and training & recording of all relevant staff.

Sales and Marketing

  • Development and training of internal Sales & Marketing ethos, culture and MOS.
  • Responsibility for input maintaining the customer data base whilst adhering to data protection laws.
  • Assist in generating offline marketing and compelling campaigns.
  • Develop engaging and appropriate campaigns for the identified target markets.

Expense Management

  • Utilise effective staff levels planning and ensure rota’s reflect business demand patterns and budget.

Merchandise/Catering

  • Manage all food and beverage service which includes the licensed bar, hot and cold display counter, catering department, kitchen, snack bar, and co-ordinate to achieve qualitative/quantitative goals and ensure customer satisfaction.
  • Ensure 100% compliance to food hygiene standards.
  • COS target ratio to be managed as per the budget of lower. 
  • Responsible for all food, beverage, retail supply purchases maximising group agreed supplier contracts.
  • Ensure that employees meet all standards for performance, appearance and service provision.
  • Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follow up with guests/members to ensure satisfaction.
  • Complete various financial reports and budgets to keep management informed of goals and status, and to aid in making effective business decisions.  Responsible for all adventure golf, food and beverage and retail department accounting and files.

Maintenance

  • Responsible for the overall general condition and maintenance of the facility to include suggestions for annual improvements to the facility.
  • Ensure the adventure golf courses are walked daily, and the required standards of operation are met and Health and Safety check sheets have been completed and action taken where appropriate.
  • Undertake any required routine maintenance/repairs and landscaping that is required to sustain the product quality.
  • Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
  • To organise and liaise with supplier/contractors for maintenance regimes.

Development and Management/Leadership

  • Lead the recruitment and orientation of all new employees.
  • Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
  • Understand the group Vision, Mission & Values as part the on-going team development. 
  • Communicate the agreed business plan and lead the team to achieve budgeted goals.
  • Coach employees and give positive reinforcement when appropriate.
  • Be a role model for all employees by demonstrating behaviours and work ethic expected of all BGL staff and ensure that our Mission, Vision and Values are acted upon at all times.
  • Implement all company human resources policies and procedures to include the regular appraisal of employees.
  • Maintain an appropriate level of community/public affairs involvement to facilitate networking and knowledge of our business to the wider community.

Additional Responsibilities

  • Comply with group personnel policies and health and safety procedures.
  • To undertake any further duties as reasonably requested by the management

KEY EXPERIENCE, SKILLS AND ATTRIBUTES

Experience 

  • Minimum of 2 years previous experience as an Assistant General Manager or Deputy Manager (essential)
  • Operational site management experience (essential)
  • P&L Financial experience (desired)
  • Experience of Sales and Marketing (desirable)

Skills

  • Strong Leadership and People Management Skills 
  • Excellent communication skills: Verbal, Written and Listening.
  • Prioritisation skills – the ability to plan work activities and to use time efficiently.
  • Good delegation skills
  • Good Time management and organisation skills
  • Problem solving and decision-making skills (pragmatic)
  • Strong Planning skills
  • Good Presentation Skills
  • Coaching and development skills

Attributes

  • Organised and enthusiastic with a “can do” attitude and attention to detail.
  • Good ability to manage change
  • Must be results driven

EDUCATIONAL BACKGROUND AND QUALIFICATIONS

  • Good GCSE educational standard (essential)
  • Personal Licence (preferred)
  • First Aid at Work Certification (preferred)
  • Driving Licence (preferred)

EMPLOYEE BENEFITS

  • Competitive Salary
  • Annual bonus scheme
  • Employee assistance wellbeing programme
  • 50% off food & drink
  • Apprenticeships Learning and development opportunities

  • General Manager Assistant

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    Job DescriptionWe are seeking an experienced General Manager Assistant to join our team at Adventure Leisure. The successful candidate will play a key role in assisting the General Manager in overseeing daily operations, managing staff, and driving business growth.This is an excellent opportunity for a motivated and enthusiastic individual who is passionate...

  • General Assistant Manager Position

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    About Our Company:Adventure Leisure is a leading leisure operator across the UK, with a portfolio of well-known brands including Mr Mulligans, Bunkers and Ninja Warrior. We're committed to providing exceptional experiences for our guests, and we're looking for a talented individual to join our team as an Assistant General Manager at Mr Mulligans in Hemel...

  • General Assistant Manager

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    Job Description:The Deputy Manager/Assistant General Manager will be responsible for assisting the General Manager in the overall operation of the venue. This includes staff management, customer service, and financial control.Key Accountabilities:To assist the General Manager in the day-to-day operation of the venueTo manage and motivate a team of staff to...

  • Assistant General Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Corecruitment International Full time

    Assistant General Manager “Fast pace social entertainment venue”Location – Hemel Hempstead Salary £31,000As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues.Only apply if…....

  • Assistant General Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Corecruitment International Full time

    Assistant General Manager “Fast pace social entertainment venue”Location – Hemel Hempstead Salary £31,000As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues.Only apply if…....

  • Assistant General Manager

    1 week ago

    hemel hempstead, United Kingdom Corecruitment International Full time

    Assistant General Manager “Fast pace social entertainment venue” Location – Hemel Hempstead Salary £31,000 As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues. Only apply...

  • Assistant General Manager

    1 month ago

    Hemel Hempstead, United Kingdom Corecruitment International Full time

    Assistant General Manager “Fast pace social entertainment venue” Location – Hemel Hempstead Salary £31,000 As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues. Only apply...

  • Assistant General Manager

    3 weeks ago

    Hemel Hempstead, United Kingdom Corecruitment International Full time

    Job Description Assistant General Manager “Fast pace social entertainment venue” Location – Hemel Hempstead Salary £31,000 As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure...

  • Assistant General Manager

    15 hours ago

    Hemel Hempstead, United Kingdom Corecruitment International Careers Full time

    Assistant General Manager “Fast pace social entertainment venue”Location – Hemel Hempstead Salary £31,000As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues.Only apply if…....

  • Assistant General Manager

    3 weeks ago

    hemel hempstead, United Kingdom Corecruitment International Full time

    Job Description Assistant General Manager “Fast pace social entertainment venue” Location – Hemel Hempstead Salary £31,000 As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure...

  • Assistant General Manager

    1 month ago

    Hemel Hempstead, United Kingdom Corecruitment International Full time

    Assistant General Manager “Fast pace social entertainment venue”Location – Hemel Hempstead Salary £31,000As an AGM you will be responsible for the daily operations of the venue and overall operations of this site. This is a high-volume operation, and you must have experience in service led high-volume hospitality or leisure venues.Only apply if…....

  • General Assistant

    7 months ago

    Hemel Hempstead, United Kingdom First 4 Recruitment Full time

    **Job Title: General Assistant** **Location**: HP1 - Hemel Hempstead **Salary**: £11.44 per hour **Job Type**: Full-time **Hours**: Monday to Friday, 11:00 AM to 7:00 PM (must be flexible with hours) **About Us**: Join our team at First 4 Recruitment, where we pride ourselves on maintaining a supportive and dynamic work environment. Located in the...

  • Deputy Manager

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    **Job Overview:** We are seeking an experienced Deputy Manager / Assistant General Manager to join our team at Adventure Leisure. As a key member of our management team, you will play a crucial role in driving business success and delivering exceptional customer experiences.**About Us:** Adventure Leisure is a leading leisure operator with a strong presence...

  • General Management Support

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    Job DescriptionReporting to the General Manager, this exciting opportunity offers the chance to join a dynamic team and contribute to the growth and success of Adventure Leisure.As a Deputy Manager/Assistant General Manager, you will be responsible for:Supporting the General Manager in strategic planning and decision-makingLiaising with staff, customers, and...

  • General Assistant

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Corecruitment International Full time

    Job Title: General AssistantLocation: Hemel HempsteadJob Type: Full-timeAbout Us: Corecruitment International is a leading recruitment agency specialising in hospitality and leisure placements.Job Description:Support the venue manager in the day-to-day operations of the siteAssist with staff supervision and trainingContribute to the delivery of exceptional...

  • General Management Lead

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    Job DescriptionThe Deputy Manager / Assistant General Manager role is a key position within the Mr Mulligans team, responsible for delivering and developing all aspects of the venue. The ideal candidate will have a strong focus on customer satisfaction and revenue growth, with a minimum of 2 years previous experience as an Assistant General Manager or Deputy...

  • General Management Position

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Corecruitment International Full time

    Assistant General ManagerWe are seeking an experienced operational manager to join our team at a popular entertainment venue in Hemel Hempstead.Job Overview:The Assistant General Manager will be responsible for leading the team and overseeing the daily operations of the venue.Key Responsibilities:Ensure seamless event execution and provide exceptional...

  • Assistant General Manager

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full time

    About the RoleWe are looking for an experienced Assistant General Manager to join our team at Adventure Leisure. The successful candidate will play a key role in driving business growth and improving operational efficiency.This is an exciting opportunity for a motivated and ambitious individual who is passionate about the leisure industry to take their...

  • Assistant General Manager Leader

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Corecruitment International Full time £31,000

    Job OverviewThis is an exciting opportunity to take on a challenging role as Assistant General Manager at a high-volume social entertainment venue in Hemel Hempstead. As a key member of the management team, you will be responsible for overseeing the daily operations and overall success of this site.The ideal candidate will have experience in service-led...

  • General Assistant

    7 months ago

    Hemel Hempstead, United Kingdom Connect Catering Full time

    General Assistant required to work in a busy staff restaurant in Hemel Hempstead. Duties include helping the Chef, serving food and general tasks in the kitchen including washing up. Working Monday to Friday from 7.00am to 3.30pm, totalling 37.5 hours per week. The rate of pay is £11.00 per hour. Training, uniform and a meal on duty is provided. Connect...