Assistant General Manager

2 months ago

Milton Keynes, United Kingdom Putt Putt Social Full time

Assistant General Manager - Milton Keynes, Buckinghamshire

We are now recruiting for an Assistant General Manager to help lead our team in providing the most competitive socialising environment for adults in Milton Keynes This is a BRAND NEW venue opening up in Theatre District, so we’re hoping to be the go-to spot for all nights out

Job Overview

Reporting into the General Manager and with circa 10-15 direct reports you will lead, inspire and forge an environment where we “Create Unforgettable Experiences One Guest at a Time”. Ensuring the safety of our team members and guests, operational excellence & driving the business forward commercially are all important elements of the role. Relentlessly pursue perfection.

Key Measures of Success

  • The maintenance and on-going improvement of the Company’s guest experience and feedback performance
  • The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring
  • The achievement of the Company’s Key Performance Indicators including revenue targets, visitor numbers, operating costs, stock control targets and overall budget management

Duties and Responsibilities

  • You will thrive in a multi-function, fast-paced, high footfall environment where being hands on is an essential part of your role
  • Follow the site’s opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform
  • Maintain high standards of hygiene in line with company procedures
  • Assist with stock management procedures as set out by the business. This will include performing ongoing stock checks and weekly/monthly stock takes
  • Manage stock levels through ordering and monitoring whilst reducing wastage
  • You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are
  • You will take responsibility for the site in the absence of the General Manager ensuring full handovers take place before GM absence
  • You will enjoy partnering with your General Manager in recruiting, coaching, developing and mentoring your team and in the absence of the GM take the lead
  • Guest experience is at the heart of what we do so the ability to be face to face with your guests when you’re needed most is essential
  • You will have a good head for numbers with real commercial awareness and spot every opportunity to increase revenue and highlight your ideas to the GM
  • The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day-to-day site operations
  • To ensure that the site maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training
  • To assist with the day-to-day maintenance and on-going improvement of the site’s overall presentational standards, internally and externally
  • To assist and support the General Manager to ensure the effective and efficient operation of the site’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes
  • You will need to be a great communicator to your team and your guests ensuring all feedback is dealt with promptly & professionally
  • You will be adaptable, resilient, smart, full of integrity and a real role model
  • To assist and support the General Manager in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required
  • You will create and maintain an exciting and energetic workplace for your team and a safe, fun-filled, exciting venue for all of our guests
  • Speak to every team member on each of your shifts
  • As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members

Qualifications/Skills

  • At least 2 years proven experience at management/supervisory level within a fast-paced leisure facility
  • A strong background in bar operations
  • Basic IT skills
  • 3-day first-aid certificate desirable but not essential

Working Conditions

Salary: £28,000 per annum

  • You will work 40 hours per week based on 5 days out of 7 with weekend work essential
  • There will be a mixture of daytime, evening and night time work

 

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