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Housekeeping Manager

4 months ago

Cromer, United Kingdom Kingswood Full time
Housekeeping Manager - Cromer

Job Purpose 

An exciting opportunity has arisen for a Housekeeping Manager 

The Housekeeping Manager is responsible for the planning and implementation of Housekeeping services and standards that drives Centre's delivery and achievement of the highest levels of guest satisfaction and ensures achievement of costs in line with budgets. 

Key Responsibilities

  • Overseeing the team responsible for cleaning rooms and communal areas, ensuring cleaning is maintained to a high standard 
  • Coordinating and planning rotas 
  • Completing housekeeping checklists
  • Deliver housekeeping standards that delight clients. 
  • Working with key stakeholders to implement, review and audit housekeeping services and safety standards that meet Kingswood SOPs and HSE legislation and which provide the highest standards of service delivery to our customers.
  • Understand the varied needs of our customers and ensure their housekeeping service needs are satisfied.
  • Provide accurate and timely information that permits prompt business decision making.
  • Provide advice, support, and guidance to General Manager/Assistant General Manager and domestic teams to ensure the highest levels of cleanliness and service are achieved consistently.

Essential Criteria 

  • Experience of provision of housekeeping services in a fast-paced commercial environment.
  • Proven people management and development skills with the ability to drive, motivate and enthuse teams.
  • Good communicator.
  • Experience of delivering financial targets/budgets.
  • Results driven with the ability to get things done. 
  • Manage relationships effectively with a strong ability to persuade and influence.
  • Must be familiar with Health & Safety regulations, COSHH, and cleaning in line with British Institute of Cleaning Standards (BICS). 
  • Effective interpersonal skills with the ability to adapt communication to match audience. 
  • Confident and calm under pressure.
  • Receives feedback in a positive manner and acts upon it.
  • Customer focused with a passion for delivering high levels of service.
  • Willingness to learn and develop self.

 

About Kingswood...

Kingswood is one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres.

Our ultimate aim is deliver day-trip and residential adventures that encourage confidence, resilience and life skills for schools and groups of all ages. 

Join our Management Team at Kingswood to play a pivotal role in creating unforgettable, award-winning, experiences. 

 

Why Kingswood? 

  • Flexible working pattern and hours (5 days out of 7) - you choose 
  • A fulfilling career creating life changing adventures
  • Wagestream salary management - next day wage access 
  • Perkbox - Whether it's supermarket savings or discounted days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle all year round 
  • Comprehensive wellbeing strategy 
  • We are a global company, growing fast in Asia and have partners around the world  
  • A generous referral scheme - bring a friend 
  • Food and accommodation options at our scenic residential locations 

You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood. Successful candidates must undergo an enhanced DBS disclosure and provide two professional references.