Spa Host

Spa Host - Brighton

TGB Spa by DKollection is thrilled to expand its team with a new opportunity for a Spa Host to deliver exceptional customer service and ensure guests enjoy a relaxing and memorable spa experience.

As a Spa Host, you will be the welcoming face of our spa, responsible for providing outstanding service and ensuring the smooth operation of daily activities. You will be pivotal in creating a serene environment where our clients can unwind and rejuvenate. If you're passionate about hospitality, have great communication skills, and enjoy making people feel special, we'd love to meet you

Key Responsibilities for a Spa Host

• Manage reception duties, including bookings, diary coordination via Zenoti, and ensuring smooth daily operations.
• Greet and engage clients, offering drinks, taking coats, and creating a welcoming experience.
• Handle all communications, including emails, calls, and voicemails, with professionalism.
• Maintain high standards of cleanliness and organisation, replenishing stock, towels, and supplies as needed.
• Process payments accurately and ensure client consultation forms are completed ahead of appointments.
• Personalise the guest experience by noting preferences and collaborating with the team for seamless service.

Who You Are:

We're looking for a customer-focused individual who thrives in a luxurious hospitality environment. The ideal candidate will have:

• Previous experience in a similar role within a spa, hotel, or hospitality setting.
• Strong communication and interpersonal skills to engage effectively with guests and team members.
• An attentive and detail-oriented approach to maintaining high standards of cleanliness and service.
• A proactive and positive attitude, with the ability to multitask in a dynamic environment.
• Basic computer proficiency for managing scheduling systems and handling administrative tasks.
  

Why TGB Spa by DKollection?

We're driven by passion and dedication to become the leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork & fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and benefits to celebrate your contribution:

25 days holiday + bank holidays

Birthday present (after one years' service)

Base salary + commission

Healthcare cash plan (via. Health Shield)

Product discount

Treatment discount

Life assurance + pension scheme

Regular funded company events

We look forward to your application and the possibility of welcoming you to our exceptional team at TGB Spa by DKollection.

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