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Field Service Engineer

4 weeks ago

Bristol, Bristol, United Kingdom Smiths Group Full time

As a highly developed Field Service Engineer this individual has had broad experience and training in the support of one or more products in nonintrusive detection field.

This individual must be team oriented and flexible and actively seek to share information and assist his peers. Possesses advanced electromechanical product training including technical and operator training and is could conduct an operator level training to end users.

Possesses solid communication skills both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Must be able to be cross trained on all products in the companys product portfolio and service them at customer sites across the UK.

Must have willingness to work on special projects some of high visibility. Looks for commonmode problem occurrences and seeks to resolve both independently and with  the aid of others. Has a working knowledge of PC applications (MS Word Excel & Power Point) to provide clear concise information summaries as needed.

Troubleshoots services installs (deploys) and repairs Automated Tray Systems Explosive Detection Systems & CT / Xray equipment at customer sites.

Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed. Must be able to travel extensively and when not on travel the individual will provide technical assistance to the field service community. Conducts follow up calls with the customer to check system status.

Responsibilities

  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Installs repairs and maintains equipment in the field; provides customer training as required.
  • Documents all inspections maintenance repair work and submits paperwork in a timely basis
  • Order install and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys pilot program service activities attend meetings champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on the companys products.
  • Maintains clear and concise business communication proficiency both oral and written.
  • Establishes and maintains a close relationship with senior level FSEs and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs.
  • Travel overtime and work hours outside of Monday Friday may be required.
  • Comply with and ensure department compliance with Company health safety and environmental policies.
  • Other duties as required

Qualifications :

  • Must live within 1.5hrs commute of Bristol Airport or willing to relocate. 
  • Associated degree ONC HNC or equivalent technical training or related experience is required 18th Edition highly desirable. 
  • Equivalence achieved through comparative work and life experience is acceptable.
  • Experience with mechanical and Air conditioning Systems desirable
  • Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment essential. 
  • Computer literacy competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
  • Use of metrology and handheld tools
  • Experience in troubleshooting field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
  • Has a working knowledge of PC applications (MS Applications SAP and Reporting tools) to provide clear concise information summaries as required.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)

Remote Work :

Yes

Employment Type :

Fulltime

Key Skills
MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting
Vacancy: 1