Technical Specialist

2 weeks ago

Bedford, Bedford, United Kingdom Whitbread - Head Office Full time
Technical Specialist - Frontline - Houghton Regis

Whitbread, the owner of Premier Inn and some of the UK's favourite restaurants,

processes nearly £2 billion in transactions each year and employs around 40,000

people. As our new Technical Specialist – Frontline, you'll play a pivotal role in being

the expert for Whitbread across our Frontline technologies (Co-Pilot and Office 365).

You will be leading, designing and configuring the platform in place making sure

performant, secure and scalable

Role:  Technical Specialist - Frontline

Package: £65,000 + 30% company performance bonus

Contract Type:  Full-Time and Permanent

Location:  Whitbread Court, Dunstable and a hybrid way of working with a minimum of 3 days a week in the office.

Why You'll Love It Here

  • Healthcare: Individual & Family BUPA healthcare
  • 10% matched pension
  • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you'll be doing:

Work with key stakeholders across our business, our suppliers such as Microsoft, Oracle and Whitbread technology to develop and maintain our technology platforms supporting our frontline teams, focusing across the whole product lifecycle, and including day-to-day operations, cost of ownership and future development. 

Work with the Business users to understand, refine and adapt how we use the technology platforms across our business to drive productivity and efficiency, to help support our wider business objectives. Be an advocate for technology with the business.

Review the performance of the platforms in production, and work with architecture and engineering to drive performance improvement plans, compliance activity and ensure overall platform resilience. Work with third party suppliers as part of product lifecycle.

Work with our suppliers to understand the potential impact and opportunities of future releases and patches, helping to ensure the overall stability, value and compliance of our technology stack. The role will act as point of contact and drive supplier customer success teams to create value for our business.

What you'll need:

  • Strong technical knowledge of cloud services and applications. Hands-on experience with troubleshooting, deployment, and configuration. Serve as the primary point of contact for hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
    • Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows. Ability to lead a technical team, providing guidance on best practices and system design.
      • Have strong technical expertise with a working knowledge of Windows and MacOS (as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like MS365 and Atlassian products. Strong understanding of CoPilot and code/ development standards. 

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we're building the hotel of the future.


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