Trainee Cashier

Trainee Cashier - Empire Casino - Leicester Square, London

Job Type: Full Time - Permanent

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Trainee Cashier

Are you looking for a new exciting career?

Have you ever considered what day to day life would be like in a casino?

We are recruiting for trainee casino cashiers to join our leading team.

No two days are the same at our all-action casino, one of the biggest and busiest gaming venues situated in the heart of …

As part of Metropolitan Gaming group, the … Casino is the smart choice for building an exciting and rewarding career because you will find all the training, development, and support you need at this world-class casino location.

Not only do we care about your development but we also many benefits for our employees.

Here is a sample of the many we offer our team:

• Growth opportunities
• Paid Personal Functional Licence (PFL)
• Salary enhancement from midnight until 6am
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

So, are you ready to place your bets on a career with us?

What the role entails:

• Always observe the requirements of the Cash Desk Procedure Manual, Guidelines, policies,directives, and provisions of relevant legislation.
• Ensure all Company records and paperwork are accurately and comprehensively completed inaccordance with Company policy, reporting any errors and omissions to your manager.
• Investigating queries from head office or in-casino.
• Updating points/player tracking for customers.
• Maintaining all ATM’s.
• Processing all banking.
• Actively meet day-to-day customer service needs and respond appropriately to all queries.
• Actively create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or of any unusual incident orevent.
• Maintain a good working relationship with management and all departments in the Casino.
• Report and refer to senior colleagues any unusual or major incidents of concern.
• Notify management immediately of any incident or circumstance which may result in a breach ofthe Gambling Act or Company’s rules and regulations or which may be subject to a formal reportbeing made by the company.
• Regularly attend employee meetings and training events as and when required.

Compliance with all relevant legislation is a crucial requirement of the role. In particular, Cashiers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements. Cashiers must undertake regular associated training and immediately raise any associated concerns with their line manager when on duty, as per the SG and AML policies.

This position requires working evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Cashiers will spend a large portion of their shift on their feet working directly with the public.

REQUIRED SKILLS: 

• Holds a valid Personal Functional Licence (PFL)
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate
• Understand and applies of AML/SG policy requirements to the cashier role and freely asks forsupport or direction to ensure full compliance

PLEASE NOTE: You must be aged 18 or over and have the right to work in the UK to apply.