Assistant General Manager

3 weeks ago

Oxford, United Kingdom Dishoom Full time
Assistant General Manager - Oxford

Assistant General Manager

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton and Cambridge, with our newest Bar-Cafe opening in Oxford later this year Plus, we have kitchens across London to ensure our guests can enjoy our food at home


As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, and as a Dishoomwalle you contribute 55 meals per shift


How we'll support you

At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team's well-being in four different ways:


Financial

Free weekly wage advances and emergency cash.

Access to our savings support & financial health planning tool.

Up to 50% off when dining at Dishoom with friends and family. Plus, Dishoom Black card with a monthly allowance for treating friends and family in our cafes in your own time.


Mental & Physical

All Babus (Managers) are fully trained in mental health support & First Aid.

Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year.

Healthcare cash plan.

Free fitness sessions every month (including yoga and spin classes).

Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's.


Social

We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year.

You'll be invited to our:


  • Family Mela (Family summer festival)
  • Huge Christmas celebration

Plus, we host regular team events across our cafes.


  • Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)


What to expect:


  • Competitive salary per year inclusive of tronc. We pay on a monthly basis.
  • A full-time role working across 5 days, Monday - Sunday availability required.
  • We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights)
  • Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year
  • The usual number of days holiday a year - paid for, including tronc. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
  • No uniforms here - smart casual and comfortable is key, and of course trainers are fine.


Have you got Seva?

We believe we are at our happiest when we are contributing to the world to the best of our abilities. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike.


We are in the opening period of our Permit Room Bar-Cafe in Oxford, and we're on the lookout for an Assistant General Manager to join the team Our Permit Rooms are a space dedicated to seriously good food, the most delicious and sincere tipples, great music and good cheer. In Brighton, we've just taken top spot for Best Cocktails in the Bravo awards 2024 Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them


Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture.


However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren't too bad either Our Babus' Day out and Christmas celebration as our way of saying "thank-you" to our teams for 2023, was our best yet


So, what are we looking for?


As an Assistant General Manager:

  • You have been working as an Assistant General Manager in a busy restaurant environment for at least the past year. You want to be part of a company that can help you flourish and become the best you can be.
  • Working in partnership with the General Manager, your big-hearted approach will make coaching and developing other members of the team a natural focus.
  • You are ready to be the General Manager's right arm; a natural leader, assuming responsibility to ensure the restaurant runs as it should in their absence.
  • You're commercially savvy and bring ideas to the table, eager to develop your overall awareness and understanding further.
  • First-class service is your priority; always prepared to seek tough feedback, working closely with the General Manager to ensure you raise the standards every day and exceed everyone's expectations.


At Dishoom - everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.


General Manager, Senior General Manager, Operations Manager, Multi-site Manager, Openings General Manager, Hospitality, Food & Beverage, Restaurants, Assistant General Manager, Restaurant Manager.

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