Housekeeping Supervisor

2 weeks ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Housekeeping Supervisor - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE
An opportunity to support the running of The Bell accommodation. This is an opportunity to embrace yourself in a fast-paced operation striving for exceptional standards at every opportunity.

You will be passionate, energetic, and have a keen eye for detail. You'll be responsible for delivering exceptional service to our guests using our beautiful rooms

SALARY: 13.25
HOURS: Full Time - Weekend flexibly is key

RESPONSIBILITIES

  • Ensure all guest rooms are cleaned and inspected to the highest standard according to The Bell guidelines.
  • Maintain cleanliness of public areas, including the Terrace, on a daily basis.
  • Perform various cleaning tasks, including sweeping, mopping, dusting, and polishing.
  • Efficiently manage room turnovers on changeover days.
  • Ensure work equipment is well-maintained, and collaborate with the Head
  • Housekeeper to arrange repairs or replacements as needed.
  • Manage stock levels, conduct monthly toiletries stocktakes, and ensure proper organization when the Head Housekeeper is unavailable.
  • Ensure all rooms are fully stocked with necessary amenities and welcome items, replenishing them as needed.
  • Support and assist your team, leading by example, and helping train new staff.
  • Collaborate with senior management on stock checks and other operational tasks.
  • Deliver excellent customer service, anticipating guest needs and striving to exceed expectations.
  • Maintain a professional and enthusiastic demeanour when interacting with guests.
  • Proactively approach and assist guests, always ensuring their requests are met with a positive attitude.
  • Go the extra mile to ensure customer satisfaction.

SKILLS YOU WILL BRING

  • A positive attitude that fosters a welcoming and productive work environment.
  • Strong organizational skills to ensure tasks are completed efficiently and to a high standard.
  • Excellent team player, always supporting colleagues and contributing to a collaborative atmosphere.
  • Flexibility to adapt to changing priorities and handle various responsibilities as needed.
  • Outstanding communication skills, ensuring clear and effective interactions with both colleagues and guests.

PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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