Senior Technical Support Engineer

4 weeks ago

StainesuponThames, United Kingdom ServiceNow Full time

What you get to do in this role:

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customerfacing role and therefore it requires strong interpersonal skills in addition to strong technical skills.  The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts holidays) as needed.  


Qualifications :

To be successful in this role you have:

In order to be successful in this role we need someone who has:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analysing AIdriven insights or exploring AIs potential impact on the function or industry. 
  • Demonstrated ability to troubleshoot difficult technical issues
  • Strong Experience with relational databases (e.g. MySQL Oracle)
  • Java experience
  • Experience in one (or more) scripting languages: JavaScript Python Perl Unix Shell Windows Shell)
  • Advanced Unix/Linux experience
  • Working knowledge of the components in a web applications stack.
  • Experience diagnosing performance degradation (e.g. explain plans database tuning)
  • Experience working well in a team environment while also being able to work productively while unsupervised
  • Strong personal commitment to quality and customer service
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Ability to work with highvalue customer administrators and developers
  • Excellent time management skills
  • Consistent ability to work evenings and weekends
  • Understanding of basic networking and system administration

Desired Skills

The following additional skills are preferred but not required:

  • Experience writing or debugging Object Oriented code (Java preferred other relevant technologies ok)
  • Experience working with dynamic HTML components: AJAX JavaScript AngularJS CSS XML HTML XHTML
  • Advanced object oriented programming skills (Java strongly preferred).
  • Deep understanding of JavaScript
  • Demonstrated proficiency with the following Technical Skills
    • Web Services (consuming or providing) (SOAP REST)
    • Data Extraction Technologies (e.g. JDBC ODBC)
    • Any bidirectional automated integration between two systems
  • TCP/IP Networking knowledge
  • Experience with Splunk
  • Understanding of Simple Network Management Protocol (SNMP)
  • Understanding of remote administration via SSH SNMP WMI Powershell
  • Strong Familiarity with Eclipse IDE
  • A fundamental understanding of ITSM ITIL and/or CMDB

 

Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

No


Employment Type :

Fulltime


Key Skills
Database,Jira,Linux,Bank,Java
Vacancy: 1

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