Comms, Events and Support Manager

2 weeks ago

Bedford, Bedford, United Kingdom Whitbread - Head Office Full time
Comms, Events and Support Manager - Houghton Regis

We're 1,200 hotels and restaurants in the UK, Germany and the UAE, but we're more than that. We're the 35,000 people supporting our brands every day. The ones sourcing the nation's favourite breakfast, plating up family favourites, and the great night's sleep guaranteed people. We're also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it's the details that keep them returning time and time again

As the Comms, Events and Support Manager you will  work closely with the PI&R Ops Planning Manager to streamline operations and ensure smooth communication across teams. Drive the adoption of new technologies like O365 and Viva, making sure everyone stays connected and informed.

Role:  Comms, Events and Support Manager

Package: From £52,000 + 30% company performance bonus

Contract Type:  Full-Time and Permanent

Location:  Whitbread Court, Dunstable and a hybrid way of working with a minimum of 3 days a week in the office.

Why You'll Love It Here

  • Healthcare: Individual & Family BUPA healthcare
  • 10% matched pension
  • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you'll be doing:

You will manage and own a central operations communications function to ensure all site facing activity is communicated in an engaging, relevant and timely style.

You'll assist with the creation and implementation of an annual internal communications plan / strategy in coordination with operational planning across our multi-site business and assist with the writing/managing and creation of Ops communications, including daily/weekly/monthly updates as required. 

Liaise with stakeholders to produce internal communications objectives in line with business activity. 

Provide project support and ownership (as required) for PI&R projects from a communications perspective whilst leading regular National Events to engage and connect our teams with all the messages they need.

Support the development of two-way communication from sites to Support Centre, defining the processes around any necessary change requirements and work collaboratively with internal communication teams to ensure core messages aligned and delivered.  

Establish a range of measurement and feedback techniques to drive continuous improvements.   

Leading a team who support our Regional teams with their administration and keeping them all on track

What you'll need:

  • Extensive experience of leading, writing and reviewing communication delivery across different channels, including across BAU Operational comms and Project   
    • Adaptability across different technology to deliver messaging – SharePoint, Access groups, Teams Live events and calls  
      • Stakeholder and matrix management skills – able to connect messaging from team members in site through to Ex Co members ( ability to cope with high pace and demanding needs).
      • Project Planning
      • Handling large amounts of information and presenting data and messaging in an easy to understand formats
      • Digital knowledge of O365 suite

Be part of our Central Operations Team at Whitbread

Meeting our ambitious goals to expand and reach new locations across the Globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we'll welcome you in.


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