Leisure Team Member

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Graduate Cambridge Full time

Graduate Hotels is seeking a part-time Leisure Team Memberto join Graduate by Hilton Cambridge and its brilliant team of hospitality enthusiasts

The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

THE ROLE

As a Leisure Team Member, you will be the first point of contact to welcome our guests/members into the leisure club, support your Team Members, and oversee the leisure club operation. The facilities include gym, pool, sauna, steam room & studio.

JOB DUTIES AND RESPONSIBILITIES

  • Answering phone calls, assisting with membership sales and enquiries, addressing guest questions whilst focusing on delivering exceptional standards of service to drive our guest's and members' experience.
  • Staying current on all mandatory training, e.g., pool plant, First Aid, Pool Lift guarding.
  • Ensuring guests and members feel welcome, supported and at home within our leisure area by regularly walking the gym floor, providing a warm service and ensuring people have what they need.
  • Staying updated on industry and competitor trends to ensure the success of the leisure area.
  • Driving sales, revenue, and financial targets to ensure the leisure area is a success.
  • Regularly inspecting and maintaining the gym, showers, changing rooms and pool area to uphold hight standards of hygiene and cleanliness.
  • Adhering to health and safety procedures, reporting concerns to teh appropriate manager, and taking on responsibilities during emergency procedures, including life-saving operations and first aid as needed.
  • Liaising with maintenance teams to ensure the highest and most professional standards of all facilities, preparing facilities for daily use, monitoring pool chemical levels, and ensuring proper behavior of facility users.

WHAT WE ARE LOOKING FOR FROM YOU

  • You hold a Level 2 fitness instructor qualification - desirable.
  • NPLQ -desirable.
  • Pool plant qualification - desirable.
  • Effective communicator, with good telephone manners and I.T. Skills.
  • Ability to proactively address challenges and find practical solutions.
  • Flexibility and willingness to work during weekends and evenings is required.
  • Most importantly, you'll love building rapport with guests and members and create a welcoming atmosphere, ensuring they feel at home withing the leisure area.

THE PERKS

  • Hilton Team Member Travel Program dedicated to our employees offering discounted rates for hotel stays and Food & Beverage.
  • Continuously learn and develop yourself with Hilton University.
  • Generous Recommend a Friend Scheme.
  • Access to discounts and cashback from a wide range of retail and leisure outlets.
  • 24/7 dedicated Employee Assistance Program.
  • Complimentary meals while on shift in the modern Team Restaurant.
  • Team celebrations, recognition programmes and incentives.
  • Participate actively in initiatives to build a mor inclusive and sustainable world, and in line with our ECG policy.
  • Free parking for cars, mopeds, scooters and bicycles.

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate by Hilton Cambridge and The Randolph Hotel Oxford, a Graduate by Hilton. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

AMRT1_UKCT

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