Host - San Carlo - Manchester, Greater Manchester

1 month ago

Manchester, United Kingdom San Carlo Group Full time

Host - San Carlo - Manchester, Greater Manchester

San Carlo Manchester are hiring a Host

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

Colleague Benefits:

  • You will be joining, one of the world's leading family-owned companies - which means global opportunities
  • Delicious, healthy Meals whilst on duty - all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App 'lacademia'
  • Wagestream - giving you flexibility to access, track, build and better manage your pay.
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal - giving you resources at your fingertips to help you reach your goals.
  • Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  • Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person

Key Responsibilities:

  • Greeting guests as they enter the restaurant and welcoming them.
  • Managing the restaurant's waiting list and seating guests promptly and efficiently.
  • Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
  • Answering phone calls and managing reservations.
  • Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
  • Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
  • Keeping track of table turnover and communicating table availability to servers.
  • Handling any customer complaints or issues in a courteous and professional manner.
  • Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

  • Experience in a similar role
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

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