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Field Engineer

4 weeks ago

Bristol, Bristol, United Kingdom Telefonica Tech Full time

As the first point of contact for customers the Field Engineer plays a crucial role in determining customer needs and providing onsite technical support across various sites. This role requires proficiency in handling various technical tasks and equipment ensuring effective service delivery and customer satisfaction across multiple sites.

Key Responsibilities:

  • OnSite Support and Triage:
    • Perform support and triage activities for Desk Wall and Floor ports.
    • Manage WAP ceiling ports and Equipment Room patching of access switches.
    • Support Shared Printers (GovPrint) Audio Visual Equipment Room Booking Tablets and Digital Signage.
  • Incident Management:
    • Escalate incidents to the offsite team as required.
    • Assist with onsite diagnostics and resolution activities under the guidance of the offsite team.
  • Vendor Coordination:
    • Triage and log tickets with 3rd party vendors.
  • Network Equipment Installation and Support:
    • Assist with the installation and support of network equipment at customer premises.
    • Ensure service delivery within agreed time scales and company standards including documentation.

Additional Responsibilities:

  • Adapt to changing circumstances and undertake additional duties as required maintaining the general character and level of responsibility of the role.

Qualifications :

Qualifications and Skills:

  • Technical proficiency in network and equipment support.
  • Strong problemsolving and diagnostic skills.
  • Excellent communication and customer service abilities.
  • Ability to work independently and as part of a team.
  • Flexibility to travel to various customer sites.

Additional Information :

  • Must have the right to live and work in the UK. 
  • As this is a field engineer role you must hold a full clean UK drivers license.
  • Must meet Security Clearance vetting requirements as this is a requirement of the role.
  • Any offer would be conditional upon the successful candidate passing BPSS SC and NPPV3 clearance.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Vacancy: 1