Sales Consultant
2 days ago
Sales Consultant - Thames Ditton, Surrey
Department: Membership
Welcome to Colets Health and Fitness, an independent, not-for-profit health club nestled in the heart of Thames Ditton. Our state-of-the-art facilities include a 25m pool, fully-equipped gym, squash courts, nursery and junior provisions.
For over 45 years, Colets has served its members and the community, offering a premium service and facilities for all those looking to live a healthier and happier lifestyle.
At Colets, we blend professionalism with a dash of fun, creating a work atmosphere that's as engaging as it is relaxed. Our ethos is all about extending a hearty welcome to our members and showering them with first-class customer service. That's why we're on the lookout for spirited, hard working people to join our team.
Hours: 40hrs includes weekends/varying shift pattern
Key Objectives:
- To increase the number of new members on a month-by-month basis
- To increase the overall number of members through retention
- To meet Sales and Retention kpi’s collectively through team work
- To deliver an excellent customer experience every time
- To enhance an already very successful Team
Key Tasks:
- To develop and implement campaigns to recruit new members
- To tour and sign-up new members
- To utilize Ez runner to identify and contact web/phone/walk-in enquiries
- To be able to run reports in software with complete accuracy.
- To run reports to identify new joiners for all vital info incl source
- Customer Service; Identify customers’ needs and respond proactively to member concerns
- Come up with ideas to enhance member journey and ways to communicate with members
Must Haves:
- Previous industry experience in fitness and sales
- Great communication skills, spoken as well as written
- Proficient in Microsoft
- Great work ethic and able to work to deadlines & targets
- Be motivated & motivational
- Team player but also be able to work autonomously
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