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Reservations Supervisor

4 months ago

Oxford, United Kingdom Troo Hospitality Full time
Reservations Supervisor - Oxford

Reservations Supervisor Mercure Oxford Eastgate Hotel Competitive Location Description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

Are you passionate about hospitality and dedicated to delivering exceptional guest experiences? We are looking for a talented Reservations Supervisor to join our dynamic team

At Hotel the Oxford Eastgate Hotel, we pride ourselves on providing top-notch service and creating memorable experiences for our guests. We are seeking a Reservations Supervisor who is enthusiastic, detail-oriented, and ready to optimize our reservations process and revenue strategies.


Key Responsibilities:


Revenue Optimisation:

  • Maximize RevPAR by refining revenue strategies with the Central Revenue team.
  • Manage third-party sites and agents to ensure effective reservations procedures and high conversion rates.

Group Reservations:

  • Oversee group reservations to meet budget goals and support the selling strategy.
  • Minimise revenue loss through robust group and reservations processes.

Market Competitiveness:

  • Implement strategies to keep the hotel ahead in the local market.
  • Contribute to and adhere to the hotel’s selling strategy.

Customer and Team Relationships:

  • Build strong relationships with guests and team members to understand and meet their needs.
  • Assist in training and coaching front office team members.


Ready to take your career to the next level? Apply now to become our new Reservations Supervisor

Troo Benefits
  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
  • Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
  • Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.