Remortgage Case Manager

3 weeks ago

Greater Manchester, United Kingdom Andy File Associates Full time

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

We are delighted to be working with a leading, forward thinking conveyancing firm who have a new and exciting opportunity available now. They are looking to recruit a Remortgage Case Manager to join their dynamic Remortgage Team based in Stockport.

The Role:

As a Remortgage Case Manager youll have the chance to:

Own your success and manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
Challenge yourself and tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
Join a winning team and be part of a collaborative, high-performing company known for innovation and exceeding expectations.
Their lucrative Bonus Scheme gives you the opportunity to earn £12K £15K per annum, on top of your base salary.
The company offers a structured career path for you to build your career and grow as a person, whatever that looks like for you.

Key Responsibilities

Responsibility for managing a large case load of remortgage files
Monitor and deliver fully against personal targets
Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
Responsible for dealing with complex aspects of the remortgage transaction
Overall responsibility for files from opening through to completion with administrative support
Provide an exceptional service both to the client but also to introducers and associates
Deal with complex enquiries
Recognise potential risks and resolve issues without putting the client or business at risk
Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements
Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
Provide support and coaching to Trainee Case Managers
Optimise the client experience through use of their conveyancing systems and technology
Suggest improvements to current policies and procedures
Comply with company policy at all times

This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period.

The Person

Were looking for a skilled Case Manager with preferably around 2+ years previous experience.
An Enthusiastic team-player and natural self-starter able to work on own initiative.
The Ability to deliver a high level of customer service.
Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.

What is on offer:

23 days holiday + 2 extra religious/cultural days
Hybrid working
Your birthday off
Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.If this sounds like your next career move, please apply now

Please note that only candidates with the legal right to work in the UK will be considered for this position. Proof of eligibility will be required at the time of application.


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