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Senior Systems Support Officer, Ipswich

4 weeks ago

Ipswich, United Kingdom Babergh and Mid Suffolk District Councils Full time

Babergh and Mid Suffolk District Councils – Ipswich,Suffolk IP1 2BX £36,124 - £42,708 per annum (pro rata for parttime) 37 hours per week Full Time Permanent Full-time, part-timeand job share opportunities will be considered. What we are lookingforWe are looking for a Senior Systems Support Officer to join ourPublic Protection Service. The successful person will share ourvalues, commitment, and motivation to make a difference for ourresidents, clients, and communities. About the role Support theHead of Public Protection and the Service to deliver effectiveoutcomes in relation to service plans and corporatepriorities/outcomes. Line Manager for a Systems Support Officer,planning and directing work. Develop, support and maintain‘Northgate M3/Assure’ case management software (or any sharedsuccessor software) for Public Protection, Public Realm, PrivateSector Housing and Customer Services. Develop, support, andmaintain ‘Rocktime Verso’ case management software for Licensing.Responsible for operational introduction, management and strategicevolution of the Public Protection software and hardware includingconsulting with the supplier and ICT around introduction, upgrade,and ongoing maintenance. Lead implementation of new software andmigration for the Service. Supporting role for corporate IT systemsincluding website and intranet, including giving advice, guidance,e-government, and support to officers in Service on ICT matters.Responsible for training and cascading transformation and ICTsystem developments to the Public Protection Service, and otherrelevant internal and external stakeholders. Contribute to businessand performance management support of the Public Protection Serviceas well as to other services using appropriate case and performancemanagement software. Continuous review and improvement of ICTresources which may include project management and implementationof software and hardware. About you Knowledge of EnvironmentalHealth and Licensing software i.e. M3/ Assure and/ or LalPac wouldbe desirable. NVQ Level 4/A level or equivalent knowledge gainedthrough experience. Considerable experience of managing,administrating, using, and operating Environmental Health softwaresystems or similar software applications. Pro-active in identifyingpotential problem areas before they impact on service delivery andable to demonstrate a high degree of initiative in prioritising abusy, varied, and demanding workload. Awareness of both technicaland non-technical Government and Industry standards and legislationaffecting the delivery of ICT services. Ability to analyse andinterpret reports and information and develop solutions to problemsor issues raised by IT users. Ability to look beyond delivery ofcurrent IT support to align delivery with solutions that enabletransformation. Has an attitude and approach that allows forflexibility to contribute to changing corporate priorities. AboutusWorking together across our Councils and with our partners in thepublic, private and voluntary sectors, we provide excellentservices to our 190,000 residents across Babergh and Mid Suffolk.We are proud of the role we play in creating the environment,economy, and communities for our districts. We believe that theheart of Suffolk is an incredibly special place to live and work.With picturesque market towns, 60 conservation areas and with twoNational Landscapes within our districts, it is little wonder thatwe are consistently within the top 50 places to live in the UK.Benefits of working for us Great opportunities for learning anddevelopment. Generous leave entitlement (equivalent to 26 days ayear, increasing to 31 days after 5 years’ service, plus bankholidays). Competitive Local Government Pension Scheme. WellbeingSupport Program Employee Assist Program Health Care Options Formore information, visit our Employee Benefits page(suffolkjobsdirect.org) and view /'The best things about workingfor Babergh and Mid Suffolk District Councils (youtube)/' to findout what our employees say about working for us. Our ways ofworking:Work is what we do, not where we go We are committed toworking in a more Hybrid way, with a mix of office, home, andremote based working (Business needs permitting). This has workedwell for us and is something we will be continuing with. We arecommitted to supporting equality and diversity, Babergh and MidSuffolk District Councils provide opportunity and ambition for all,supporting and enabling our people to deliver the best possibleservice for our residents. For more informationIf you wish todiscuss the Hybrid working approach for this role, or for aninformal discussion, please contact Tracy Howard, Head of PublicProtection by calling 01449 724845.Please read the Job Descriptionand Person Specification (pdf) before applying for this jobopportunity. Closing date: 5pm, 28 February 2025. When applying,please ensure: that you complete the application form as fully aspossible with your employment and educational history asshortlisting will be based upon the application form and supportingstatement only. your statement indicates how you meet each of thecriteria in the ‘Person Profile’ section of the JobDescription/Person Specification (JDPS). This authority iscommitted to safeguarding and promoting the welfare of children,young people and vulnerable adults and expects all staff andvolunteers to share this commitment. DBS checks or police vettingwill be required for relevant posts.