Retail Customer Service

2 weeks ago

Belfast, United Kingdom Entain Full time

Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis. In our exciting dynamic betting shops no two days are the same and youll have the chance to contribute to a team that wins together and does whats right by our customers.

Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career

What you will do

  • Deliver outstanding customer service.
  • Always urging safer gambling.
  • Take bets on a wide range of sports and events.
  • Process customer transactions including cash handling.
  • Help demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problemsolving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once youve completed your training) long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain we believe in the importance of a healthy worklife balance and commit to providing you with your rota at least four weeks in advance.


Qualifications :

  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service
  • Do you enjoy building strong relationships and can you communicate effectively
  • Selfmotivated and proactive.
  • Are you happy to work alone or as part of team
  • Ability to deal with challenging situations in a calm and professional manner.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us. 

#LIDNI

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.


Remote Work :

No


Employment Type :

Fulltime


Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Vacancy: 1

  • Retail Customer Service

    5 days ago

    Belfast, United Kingdom Entain Part time

    Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you'll...

  • Copy of Retail Customer Service

    2 weeks ago

    Belfast, United Kingdom Entain Full time

    Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis. In our exciting dynamic betting shops no two days are the same and youll have the chance to...

  • Copy of Retail Customer Service

    2 weeks ago

    Belfast, United Kingdom Entain Full time

    Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis. In our exciting dynamic betting shops no two days are the same and youll have the chance to...

  • Customer Service Specialist

    2 weeks ago

    Belfast, United Kingdom Teleperformance Full time

    If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a...

  • Customer Service Agent

    4 days ago

    Belfast, United Kingdom Bluetownonline Full time

    Job Title: Customer Service Agent Location: Belfast International Airport Contract Type: Part-time, Permanent Hours: 25-30 hours per week, between Monday – Sunday (shift work) Salary: £12.98 per hour About the Company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and...

  • Customer Service Specialist

    2 weeks ago

    Belfast, United Kingdom Teleperformance Full time

    If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation...

  • Hybrid Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Adecco Full time

    Rate of pay: £12.00 per hour (£23,400 per annum)Full Time: 37.5 hours per week, Monday-Friday 9am-5pm Access to Overtime opportunities availableLocation: Opportunities to work fully in the Belfast office or hybrid upon completing of mandatory in office trainingProposed Start Date: 25th March 2025Do you have a passion for excellent customer service and...

  • Hybrid Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Adecco Full time

    Rate of pay: £12.00 per hour (£23,400 per annum)Full Time: 37.5 hours per week, Monday-Friday 9am-5pm Access to Overtime opportunities availableLocation: Opportunities to work fully in the Belfast office or hybrid upon completing of mandatory in office trainingProposed Start Date: 25th March 2025Do you have a passion for excellent customer service and...

  • Retail Shops Manager

    3 weeks ago

    Belfast, United Kingdom Zachary Daniels Full time €35,000

    Store Manager | Belfast | Salary up to £35,000 + Bonus | High Street Retail Zachary Daniels Retail Recruitment are currently recruiting for a flagship Store Manager for a popular high street retail store in Belfast! You will be the Store Manager at the forefront of creating an exceptional environment for customers to come in store and shop and to drive...

  • Retail Assistant Manager

    3 weeks ago

    Belfast, United Kingdom Superdrug Full time

    Location: BELFAST CASTLE COURTHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview. Salary: Up to £31500.00 per annum Why Superdrug?Are you someone who enjoys inspiring others in your team? Do you enjoy managing a team to deliver great customer...

  • Retail Assistant Manager

    2 weeks ago

    Belfast, United Kingdom Superdrug Full time

    Location: BELFAST CASTLE COURTHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview. Salary: Up to £31500.00 per annum Why Superdrug?Are you someone who enjoys inspiring others in your team? Do you enjoy managing a team to deliver great customer...

  • Retail Assistant

    2 days ago

    Belfast, United Kingdom Primark Full time

    Job Description Location:                 Primark Fountain House Salary:                     £. Employment type:   Permanent  Job type:                 Weekend Contracted hours:   8 per week Working pattern:     Saturday 7am- 4pm Because the...

  • Customer Service Representative

    4 days ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Customer Services Representative, east Belfast We are working a successful NI business based in east Belfast to recruit for their Customer Service Administrator / Representative to join them in a 1-year contract and starting ASAP. Working within a busy team you will be providing excellent customer service and sales administrative support, this will include;...

  • Customer Service Associate

    2 weeks ago

    Belfast, United Kingdom Teleperformance Ltd Full time

    Are you ready to take your career to new heights? Start date: 24th February 2025Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links Salary: £12.60 p/h, £26,208.00 p/aShifts:Full time - 40hrs per week - hours worked between the hours of 07:00 and...

  • Customer Service Advisors

    4 days ago

    Belfast, United Kingdom Antifriction Components Ltd Full time

    Join our Belfast branch and become part of one of the UKs largest providers of industrial components. We are looking for dedicated and customer-focused individuals to join our team. Job Title:Customer Service Advisor Positions Available:2 Salary:£23,200 per annum. Working hours: Monday to Thursday 8:30 AM - 5:30 PM, with an early finish on Fridays. What...

  • Food Retail Auditor

    3 days ago

    Belfast, United Kingdom Intertek Full time

    Due to continued success, we now require QRS/Retail Auditor to work with global fast-food brands to ensure they are operating to the highest quality. This is an important role in the fight to ensure food safety throughout the UK. ABOUT YOUWe are currently seeking someone who has a background in Food Service or Retail Food to join our global organisation as...

  • Customer Service Representative

    3 weeks ago

    Belfast, United Kingdom HCLTech Full time

    Your Responsibilities:Managing Our Inbound Customer Service Via Telephone.Providing A High Standard Of Customer Service To Our CustomersDealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation ProceduresUsing And Implementing Feedback Given From Coaching And Monitoring Sessions.Maintaining High Standard Data Security...

  • Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as...

  • Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as...

  • Customer Service Advisor

    3 weeks ago

    Belfast, United Kingdom Virtual Hub Full time

    Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions?Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion...