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Claims Handler

1 month ago

Motherwell, United Kingdom Sedgwick Resource Solutions Full time
Job Title:

Home Property Claims Handler or Claims ProcessorLocation:

Hybrid (50% Home, 50% Office)

Maxim Business Park,

(Full time office based during 5-week training)Employment Type

: Permanent, Full-timeSalary:

£24,200

£27,300 (guaranteed increase to £25,400 - £28,500 effective 1st April 2025); depending on hours, skills and experience.About the companySedgwick Resource Solutions are recruiting a Home Property Claims Handler on behalf of one of our clients, one of the UKs leading insurers. Our client specialises in car and home insurance among other services.This is an opportunity for the right candidate to work with a company that offers flexible working, excellent benefits, and career progression. You will become part of a supportive team that upholds strong core values and thrive in a fast

paced environment with plenty of opportunities for professional growth and development.Your new role:This is a phone driven role, so experience in a similar setting is essential. Youll be managing incoming calls, supporting customers through the claims journey, collecting essential details, and evaluating claims according to company polices and guidelines. Your focus will be on delivering great customer service and the best possible results customers.Were looking for candidates with experience in a home/property claims environment (you do not have to have experience in full claims handling), who through training and continued support and coaching are looking to further their career in this sector.Essential SkillsExperience in relation to home/property insurance whether this be from sales, claims, administration or something elseExperience in handling high call volumes would be beneficialA passion for learning and growing

whether its diving into the world of home claims or building on your existing experience in this fieldA can

do attitude and strong passion for exceeding customer needs with a smileExceptional communication skills, both written and verbal, with a natural ability to listen and respond with empathy and understandingA flexible mindset and the ability to thrive in a fast

paced environment, ready to embrace change with enthusiasm.A solid grasp of IT skills, making it a breeze to navigate systemsWorking Hours35 hour working week, working 5 days per week, on shift patterns covering the hours of 9am

9pm Monday to Friday, and 8am -8pm on weekends. The current rotation includes one late shift every other week and one weekend shift every third weekend

giving you work life balanceThe BenefitsBonus opportunity - actual amount depends on your performance and the companyPension scheme - Company will contribute up to 14%, depending on what you put in.25 days holiday plus bank holidays, buy or sell up to 5 daysUp to 40% discount on company products, and other retailer discountsUp to £1,200 of free company shares per year through matching share plans and share in the success of the company with a save as you earn schemeSupportive policies including parental and carers leaveFlexible benefits to suit you, including sustainability options such as cycle to work3 paid volunteering days to help othersWellbeing support and tools?

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