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Centre Manager

1 month ago

Bromley, United Kingdom Mytime Active Full time

Role: Centre Manager

Location: Magpie Hall Lane, Bromley BR2 8JF

Salary:£32,000.00 p.a. Plus Benefits

Job Type: 40 hours per week, Permanent

Closing date: 14th March 2025

MAIN PURPOSE

To deliver, develop and drive Mytime Active’s business with responsibility for one site, to deliver a service which significantly contributes to the strategic aims and objectives by:

  • Maximising and driving income, profitability, occupancy utilisation, employee engagement, customer satisfaction and service standards;
  • Securing best value in delivery and continuous improvement in the provision of the service;
  • Using best practice and innovation to achieve excellent customer service;
  • Development of Team to enable high performing staff who can achieve set targets;
  • Implement and manage the highest standards of health and safety in all areas of responsibility;
  • Be instrumental in empowering workforce opportunities to enable high performance and engagement in your teams and exceeding set targets;
  • To have direct accountability for the delivery of Mytime Active’s/Divisions financial performance, engagement score, and brand values.

Principle Duties

  • To be responsible and accountable for the overall management and operations of the Centre;
  • To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
  • To ensure that Mytime Active operational procedures and quality standards are adhered to at all times whilst providing strategic input to their development;
  • Ensure full compliance with all contractual responsibilities whilst maintaining quality service by establishing and enforcing company standards;
  • Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required;
  • Ensure that the systems provide information to the Client as required;
  • Develop and maintain quality assured procedures for all aspects of the facilities operations in line with Mytime Active’s operational systems and policies;
  • To undertake or commission/capital project work on any aspect of the site.

KNOWLEDGE

  • Knowledge of business and management principles and practices;
  • Knowledge of strategic planning;
  • A sound working knowledge of current facility management, best practice and statutory compliance and their practical application within leisure and/or golf;
  • Sound working knowledge of strategic planning and capital projects;
  • Knowledge of Human Resource management principles and practices;
  • Knowledge of basic economic and accounting principles and practices;
  • Knowledge of office administrative procedures;
  • Knowledge of Service Improvement Models (such as Quest and/or IiP).

EXPERIENCE

  • An in-depth understanding of sales and marketing planning;
  • Commercial awareness and business acumen; and proficient in relevant software applications;
  • Proven management experience in a multi-facility leisure and/or golf facility environment;
  • Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
  • Proven experience of implementing sales and marketing strategies;
  • Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
  • Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
  • Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business;
  • Proven experience to be a natural forward planner who critically assesses own performance.

QUALIFICATIONS

  • The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
  • With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
  • First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management.

BENEFITS

  • In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:
  • Free access to Mytime Leisure & Golf for you and one other.
  • 25 days annual leave (not including bank holidays).
  • 25% off food and beverage and free hot drinks.
  • NEST pension.
  • Exceptional achievement award scheme.
  • Employee discount & salary sacrifice schemes.

*All offers of employment are conditional upon you signing the contract of employment and:

  • Satisfactory health clearance;
  • Two satisfactory references;
  • Proof of attainment of qualifications;
  • Evidence of your right to work in the United Kingdom;
  • Satisfactory Disclosure and Barring Service (DBS) check if needed for the role.

Mytime Active reserves the right to remove the advert for this role as required.

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