Receptionist - The Wherry Hotel - Lowestoft

2 weeks ago

Lowestoft, United Kingdom RedCat Pubs Full time
Receptionist - The Wherry Hotel - Lowestoft

Receptionist - Shift based to include evenings and weekends.

What's in it for you?

  • Tronc
  • 25% off all food, drink, rooms at all RedCat Venues* (T&C's) apply
  • Great opportunities to progress within a growing company
  • Financial wellbeing programme
  • Employee recognition programme
  • Meal deals whilst on shift
  • 24hrs access to the companies training and development site.
  • Wellness Programme

We are looking for a 24 hour a week receptionist (more hours in the Summer season) that encompasses natural warmth and a welcoming manner. Articulate with reservations and administration duties, possess a 'can do' attitude and looks for the plus ones, to enhance the guest's experience.

This is a hybrid role looking after the busy reception, but also assisting the restaurant servers when required. This is a great way to work across departments and gain experience in different aspects of hospitality in a busy hotel.

The role is shift based, working 5 days out of 7 which will include evenings and weekends.

The successful candidate will be responsible for the day-to-day tasks of a hotel receptionist, ensuring standards of procedures are met, good telephony skills are a must and a good level of numeracy for balancing payments is required.

With a lot of todays' reservations coming via the internet, having a good understanding of IT, EPOS and PDQ machines will be required. Experience of a PMS system is advantageous but not essential

You will need to be calm and methodical and have a good understanding of the overall operational workings of the hotel. Your communication skills with your team will need to be on point, ensuring all guests needs are organised.

You will be passionate for being best in class and progressive about the future. Having a smart and presentable manner, you will love being the welcoming host of our venue.

Enjoy the buzz of a busy venue with the ability to stay focused, presenting a high level of customer service.

Key Responsibilities:

  • Charming and welcoming
  • Hospitality champion who loves customer service
  • Enjoys following procedures.
  • Impeccable presentation and attention to detail to deliver the highest quality level of service, whether in person or by administrational duties
  • Positive attitude providing unexpected surprises to the team and guests and moments of care, being calm and considerate of fellow colleagues.
  • Excellent communication skills.
  • Good understanding of IT processes, EPOS and PDQ
  • Good level of numeracy, telephony, spelling and grammar.
  • Be able to stay clam in a very busy environment.
  • Previous experience would be essential.

Hospitality is our Personality and we are RedCat

Company Overview

RedCat are acquiring multiple pubs and inns in sought after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry leading, lifestyle enhancing spaces, we will be injecting excitement back into the hospitality sector. RedCat is an ambitious, fast paced company and if you want to come on this exciting journey, the opportunities at RedCat are infinite.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care and being respectful. Whether you are managing a 30 room boutique hotel or you are making cocktails in a leading high street caf bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that's why you an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.

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