Customer Service Advisor- Amazon Message Us Team

4 weeks ago

Sunderland, United Kingdom Barclays Bank PLC Full time
As a Customer Service Advisor within our Amazon Message Us team, you'll work to support customers with a variety of complex queries, about our Amazon products through our online chat function. The team is multiskilled to support with simple questions to more complex issues including those in vulnerable financial difficulty. Experience within a customer facing role will be beneficial within this position along with past experience working within contact centers. You'll need to be comfortable multi-tasking as you may be speaking to multiple customers at the same time whilst personalising each interaction. You'll need to have excellent written and verbal communication skills in order to succeed within this team.

If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Customer Service Advisor within our Message Us team.

The team work hours between 7am-11pm Monday to Sunday, you need to be flexible to work shifts between these times. This is a hybrid role, based in Sunderland, training will be full time in the Sunderland Centre.

Salary- £26,500

Contract-Monday to Sunday 7am-11pm

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

  • Provision of customer service through various communication channels including chat, email and phone.
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution   for each case.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
  • Likely to have responsibility for specific processes within a team
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

  • Customer Service Advisor- Amazon Message Us Team

    4 weeks ago

    Sunderland, United Kingdom CV-Library Full time

    As a Customer Service Advisor within our Amazon Message Us team, you'll work to support customers with a variety of complex queries, about our Amazon products through our online chat function. The team is multiskilled to support with simple questions to more complex issues including those in vulnerable financial difficulty. Experience within a customer...

  • Customer Service Advisor- Amazon Message Us Team

    4 weeks ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    As a Customer Service Advisor within our Amazon Message Us team, you'll work to support customers with a variety of complex queries, about our Amazon products through our online chat function. The team is multiskilled to support with simple questions to more complex issues including those in vulnerable financial difficulty. Experience within a customer...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role, you will work with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support. The...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor - FTC** **Sunderland** As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role, you will work with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support....

  • Quality Advisor

    6 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** **£25,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Barclays Full time

    **C**ustomer Service Advisor** **Sunderland** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...

  • Customer Service Team Leader

    5 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £ 23,504 per annum. Customer Service Advisor benefits: Huge discounts of EE & BT products Season Ticket Travel Loan Optional Private Healthcare and Dental Customer Service Advisor role: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Nissan Sunderland** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0671117561 Applicants **£11.44 - £14.87 Per Hour** - Full Time**Temporary** **Sunderland, Tyne and Wear** **Customer Service And Call Centre** **Job Description**: **CALL CENTRE ADVISORS** **Full time role** **Based in Sunderland** **May Start** **24 Hour Shift pattern** We are actively looking for call centre customer...

  • Customer Service Advisor

    1 week ago

    Sunderland, United Kingdom CV-Library Full time

    Customer Service Advisor * Sunderland SR5 (great transport links) * Monday to Friday, 9am to 5.30pm (no weekends) * £25,000 per annum * Initially temporary for 3 months, with a potential permanent contract available for top performers A number of inbound Customer Service Advisors are wanted to join a successful global company at their...

  • Customer Service Advisor

    1 month ago

    Sunderland, United Kingdom CV-Library Full time

    Rewards and Benefits On Offer; * Great Working Environment – a very friendly culture and team atmosphere * The opportunity to work with a dynamic and cultured team of professionals * A permanent position * Onsite parking is available. * Immediate starts! The Company you will be working for; Our client is an established and successful...

  • Customer service advisor

    1 month ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll...

  • Customer Service Advisor

    2 months ago

    Sunderland, United Kingdom CV-Library Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor - Sunderland Riverside, SR5 area.** - Competitive salary range of £24,000 to £30,000 (dependent on experience) - Full and Part-Time roles available - Flexible working hours - Additional holiday scheme - Employee discounts - Life insurance - Private health care Are you a driven individual with a passion for connecting talented...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **EC Outsourcing** are looking for customer service advisors to join our team. This is an exciting opportunity for a passionate problem solver to work with one of the UK’s biggest green energy providers. You will be front line, dealing with inbound calls and building rapport putting our customer’s needs at the front and center of...

  • Customer Service Advisor

    2 weeks ago

    SUNDERLAND, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...