Assistant Spa Manager- Soho Farmhouse

1 month ago

Chipping Norton, United Kingdom Soho House & Co Full time
Assistant Spa Manager- Soho Farmhouse

Assistant Spa Manager- 38,000pa 

What's in it for you?

  • High treatment and retail commission scheme.
  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs 
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Financial Incentive based on House Performance (Quarterly)
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho Farmhouse...

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role... 

We are seeking an experienced Assistant Spa Manager to join our team at Soho Farmhouse (OX7 4JS). At Soho Farmhouse we pride ourselves on offering an unrivalled level of luxury and personalised service to our members. As the Assistant Spa Manager you will play a pivotal role in ensuring our guests receive an unforgettable experience from the moment they step through the doors. 

Duties include...

  • To effectively assist in the management of the Spa team (including Receptionists, Therapists, Lead Therapists and Housekeeping) ensuring that high standards are maintained at all times.
  • To be a motivational leader capable of implementing team building strategies to ensure a strong and harmonious team spirit with low levels of staff attrition.
  • Alongside the Spa Manager, continually develop individuals within the team, ensuring a consistent learning curve with a high level of motivation.
  • Support new starter induction and training of all staff and ensure regular evaluation and development of skills.
  • To lead by example; working with the team, exhibiting strong front of house and customer care skills.
  • Under the direction of the Spa Manager assist and carry out appraisals and reviews of all staff.
  • Maintain inventory levels by ensuring proper stock levels on retail shelves, treatment consumables available at all times and in all work stations.
  • Place professional weekly orders, accurately forecasting and planning for the spa's needs

Who we are looking for...

  • Must have 2-3 years previous Spa Management experience within a large busy Spa Operation 
  • Treatment background, including NVQ level 2 & 3 or equivalent qualifications
  • Must have experience with People management functions 
  • Excellent communication skills and customer service required.
  • Team player who communicates well with all colleagues
  • Punctual, reliable and trustworthy
  • Sense of urgency
  • Yes, yes, yes mentality
  • Can do attitude
  • Previous experience in a similar fast-paced environment

Required Skills/Qualifications

  • NVQ Level 2 or Level 3 or equivalent industry related qualifications
  • Flexible schedule and ability to work weekends and holidays as needed
  • Ability to multitask and excel in a high-volume and demanding fast-paced environment

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Assistant Spa Manager:

  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes

Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

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