Reservations Co-ordinator

4 weeks ago

London, Greater London, United Kingdom Sticks'n'Sushi Full time

We are looking for exceptional Reservations Coordinator at Sticks'n'Sushi

At Sticks'n'Sushi we employ people with big smiles and small egos. People with personalities, who think "WE" rather than "I". That is our recipe for a great working environment with room for everyone. Our aim is to be the greatest hosts - if you would like to join an international team of likeminded people with a passion for service, knowledge and going the extra mile we would love to hear from you.

Benefits of working with us

We care greatly about looking after you and work hard to make life at Sticks'n'Sushi the best it can be. This is a place where you can learn, grow and develop skills that will stand you in good stead for a lifetime.

Some of the benefits we offer include:

  • Staff food when on shift
  • 50% discount in all Sticks'n'Sushi restaurants in Copenhagen, UK and Berlin
  • Competitive referral bonus
  • Exclusive access to great restaurants, bars, hotels through CODE app
  • Access to our wellbeing support- Hospitality Action
  • Wagestream- access to your earned wages whenever you need it and a range of financial benefits
  • Team get togethers, legendary staff parties and awards once a year
  • Opportunity to attend various events and concerts
  • Development and progression support

About the role

From our Copenhagen beginnings, our intention was always to be one of a kind. We ensure our guests enter our restaurant with a big IRASHAIMASSE (welcome to our restaurant) and leave us with the best feeling possible.

The right attitude is a must, experience is not always the most important thing. The ideal Reservations Coordinator candidate will:

  • Full flexibility, including weekends and evenings, school/bank/festive holidays.
  • Embody the Sticks'n'Sushi mentality in all day to day operations. We have BIG smiles and small egos with a Ja tak attitude.
  • Answering of inbound booking enquiries in a timely and professional manner, both on the phone and email.
  • Group bookings - set menus, minimum spends, pre-orders and manager communications.
  • Daily confirmation of bookings and updating booking notes accordingly.
  • Input of 3rd party booking entries in to Opentable and Design My Night.
  • In-depth restaurant knowledge inc. capacities, turn times, menu, allergens and policies.
  • Kids Masterclasses - Booking and manager/guest liaising.
  • Social media responses to guest feedback.
  • Gift card purchases.
  • Cover and feedback reporting.
  • General office maintenance including post and maintaining a clean environment.
  • Ability to drive own performance, multitask and excel under pressure.
  • Identify areas of personal growth to enable effective appraisals and future development within the company.

Apply today and you'll receive a quick response to meet with us

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