Housekeeping Supervisor

1 month ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Housekeeping Supervisor - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE
An opportunity to support the running of The Wild Rabbit & The Cottages accommodation offering. This is an opportunity to embrace yourself in a fast-paced operation striving for exceptional standards at every opportunity.

You will be passionate, energetic, and have a keen eye for detail. You'll be responsible for delivering exceptional service to our guests using our beautiful rooms and cottages.

SALARY: 13.25
HOURS: Full Time - Weekend flexibly is key

RESPONSIBILITIES

  • Ensure all guest rooms are cleaned and inspected to the highest standard according to The Wild Rabbit guidelines.
  • Maintain cleanliness of public areas, including the Terrace, on a daily basis.
  • Perform various cleaning tasks, including sweeping, mopping, dusting, and polishing.
  • Oversee the smooth operation of the laundry department.
  • Efficiently manage room turnovers on changeover days.
  • In the absence of the Head Housekeeper, handle ordering supplies, addressing guest room damages, and resolving housekeeping team concerns.
  • Ensure work equipment is well-maintained, and collaborate with the Head
  • Housekeeper to arrange repairs or replacements as needed.
  • Manage stock levels, conduct monthly toiletries stocktakes, and ensure proper organization when the Head Housekeeper is unavailable.
  • Ensure all rooms are fully stocked with necessary amenities and welcome items, replenishing them as needed.
  • Undertake tasks delegated by the Head Housekeeper and delegate responsibilities to Room Attendants as necessary.
  • Support and assist your team, leading by example, and helping train new staff.
  • Collaborate with senior management on stock checks and other operational tasks.
  • Deliver excellent customer service, anticipating guest needs and striving to exceed expectations.
  • Maintain a professional and enthusiastic demeanor when interacting with guests.
  • Proactively approach and assist guests, always ensuring their requests are met with a positive attitude.
  • Go the extra mile to ensure customer satisfaction.

SKILLS YOU WILL BRING

  • A positive attitude that fosters a welcoming and productive work environment.
  • Strong organizational skills to ensure tasks are completed efficiently and to a high standard.
  • Excellent team player, always supporting colleagues and contributing to a collaborative atmosphere.
  • Flexibility to adapt to changing priorities and handle various responsibilities as needed.
  • Outstanding communication skills, ensuring clear and effective interactions with both colleagues and guests.

PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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