Business Services Co-ordinator

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom The National Trust Full time
Business Services Co-ordinator - Cambridge

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We're looking for a Business Services Coordinator to join our busy Visitor Operations Team. We can provide the training, but you'll need to bring a 'can-do' and proactive attitude and work well as part of a team, whilst being able to work independently on your own initiative.

No two days are ever the same as we strive to give our visitors a great experience. You'll be joining a supportive and hardworking team, working alongside staff and volunteers from across the Estate. It's an exciting time, with ambitious future plans for the Estate that are starting to take shape.



What it's like to work here

You'll be based in the Estate Office at the Wimpole Estate, one of the busiest properties in the National Trust. Set in 2500 acres, Wimpole is a working estate with an impressive house, gardens, a walled kitchen garden, a rare breed farm and an expansive parkland to enjoy miles of walks.

The role is full-time and will include weekends (approx. one weekend a month) and bank holidays on a rota basis.



What you'll be doing

Your role will be varied and there is always lots to do. You'll be responsible for managing the Estate's primary email account, responding to visitor enquiries in a timely manner and coordinating and analysing all visitor feedback to continuously improve our visitor's experience. You will manage all lost property and order and control the Estate Office stationery and uniform requirements. You will also provide broad administrative support to the General Manager and Property Leadership Team, arranging meetings and taking the record of decisions. Following your induction and with additional training and support, you will also be one of our nominated Duty Managers, allocated on a rota basis, responsible for the overall smooth operation of the Estate. You will also have additional training to enable you to support our Visitor Welcome Team and provide resilience at peak times.  



Who we're looking for

We'd love to hear from you if you're:  

  • experienced in giving business support, along with responsibility for facilities or office supervision 
  • good at communicating, both in writing and speaking  
  • able to work as part of a team, but also on your own initiative 
  • flexible and focused on people 
  • happy to multi-task and manage your own priorities and workload


The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme 

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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