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Holidays Manager

1 month ago

York, United Kingdom The National Trust Full time
Holidays Manager - York

Summary

***INTERNAL APPLICANTS ONLY***
We're looking for a Holidays Manager to join our team here in the Yorkshire and North West of England. 
Hours: 37.5 hours per week 
Salary: £36,621 per annum 
Duration: Permanent Opportunity 
This role covers the Yorkshire and North West Cluster and can be based at any of our properties in Cheshire or North/West Yorkshire.

What it's like to work here

To find out more about Holidays please visit www.nationaltrust.org.uk/holidays

What you'll be doing

Reporting to the Area Manager - Holidays, it will be your role to develop and grow the patch you look after.
You will manage an established team of holiday operation assistants, team leaders and assistant managers and you will work with them to ensure they understand and deliver the highest quality of housekeeping, compliance and standards across the patch.
You will also need to be guest and product focused, ensuring the highest quality of guest satisfaction and safety is achieved, you will want your guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places.
Please also read the full role profile, attached to this advert, include a covering letter and CV with your application.

Who we're looking for

In your application please provide details of how you meet the criteria for this role.
• Experience in an operational focused role
• Experience in delivering complex projects on time and in budget
• Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
• You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry
• Ability to deliver results through successful cost control balanced with quality and to deadlines
• Experience and skills in managing operational budgets
• Experience of developing communications at all levels
• Excellent planning and organisation skills; demonstrate an ability to manage conflicting demands
• Experience and knowledge of compliance
• A creative flair or passion for innovation

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.