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Deputy Manager

3 months ago

Cardiff, United Kingdom Zerodegrees Full time

Deputy Manager - Cardiff 
 
Position: Deputy Manager 
 
Reports to: General Manager 
 
Overview: 
 
We are seeking an experienced and dynamic individual to join our team as a Deputy Manager at Zerodegrees Microbrewery. The Deputy Manager will play a vital role in supporting the General Manager in overseeing the daily operations of the brewery, ensuring exceptional customer service, and driving business growth. This position requires a strong understanding of the hospitality industry, excellent leadership skills, and a passion for craft beer. 
 
Key Responsibilities: 

  • Operations Management: Assist in managing all aspects of brewery operations, including bar service, food service, brewery tours, and events. 
  • Team Leadership: Supervise and motivate team members, providing training, guidance, and performance feedback. 
  • Customer Experience: Ensure a welcoming and enjoyable atmosphere for guests, addressing any concerns promptly and professionally. 
  • Sales & Profitability: Drive sales growth through effective marketing and promotional strategies, while maintaining cost control and maximizing profitability. 
  • Inventory & Supplies: Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing wastage. 
  • Compliance: Ensure adherence to all health and safety regulations, licensing requirements, and company policies. 

Qualifications: 

  • Experience: Minimum of 3 years of experience in a supervisory or management role within the hospitality industry, preferably in a brewery or similar setting. 
  • Beer Knowledge: Strong understanding of craft beer, brewing processes, and beer styles. 
  • Leadership Skills: Proven ability to lead and inspire a team, delegate tasks effectively, and provide constructive feedback. 
  • Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service. 
  • Problem-Solving: Ability to identify and resolve operational issues efficiently and effectively. 
  • Financial Acumen: Strong financial skills, including budgeting, cost control, and sales analysis. 

Benefits: 

  • Competitive salary 
  • Opportunities for growth and development within the company 
  • Staff discounts on food and drinks 
  • A fun and dynamic work environment 

To Apply: 
 
Interested candidates should submit their resume and a cover letter highlighting their relevant experience and passion for the craft beer industry.