Service User Participation Worker

3 weeks ago


Derby, United Kingdom Aquarius Remote Work Freelance Full time

Are you passionate about collaborating and building relationships and want to support the people who access our services have a say in the service they receive? 

Do you have experience of bringing new ideas and developing new projects to improve how we include people who use our services?

You have a certificate in youth and community work, DipSW, NVQ Level 5 social care (or other relevant qualifications), or significant proven experience of working in a similar role, plus a commitment to complete NVQ level 5 Health and Social Care. All you need is the perfect environment to put your skills to great use.

Welcome to Aquarius as a Service User Participation Worker.

Derby Family Drug and Alcohol Safeguarding Service specializes in working with parents, families, and young people across a range of home and community settings supporting parents to build insight into the impact of parental substance misuse whilst developing safety and risk management strategies to minimize risk to the wider family. The support package includes person-centered 1:1 intervention as well as peer groups, YP activities, and educational parenting courses.

Right now, we’re looking for an energetic, self-confident and flexible individual to develop and implement a participation plan and co-production and support the delivery of a volunteer programme across the service. Among your challenges will be the need to ensure general service user participation and empowerment is implemented across the service to help adults and young people who use it have input into service delivery decision making and development. You’ll also be responsible for supporting the recruitment, placement and retention of volunteers. And, when it comes to creating a strategy for obtaining service user feedback or playing your part in wider organisational forums and groups, again, we will count on you to deliver.

To succeed, you’ll need broad experience of working with volunteers/peer mentor service users and promoting their needs, including within the substance misuse sector. A good understanding of the functional approach to substance misuse and the harm caused to individuals, families and communities by substance misuse and gambling will be key to your success, as will a commitment to the Recovery Agenda. Great at engaging with clients, you have what it takes to communicate and work effectively with people at all levels and from diverse backgrounds. What’s more, you work well both independently and as part of a team and are adept at prioritising, planning and managing your workload. A willingness to work evenings and weekends and travel, mostly locally, is also required.

This is a fixed term part time role funded until 31st March 2025 and requiring the post holder to work 22.5 hours per week.

The role is generally between office hours of 9am-5pm with some occasional flexibility to support groups / activities in evenings if required as part of core working hours arrangement.

Please note: An enhanced DBS disclosure will be required for this post.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via the apply button.  

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.  

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.



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