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Helpdesk Coordinator

3 months ago

Camberley, United Kingdom Reeta Vickers Recruitment Ltd Full time

This role is for a part time HelpDesk Coordinator - 25 hours per week - Mon- Fri (Office based with 1 day WFH)

The successful candidate will be responsible for 1st line troubleshooting support of external equipment, speaking to sites and engineers.

Raising jobs and recording all maintenance tasks then escalating when required.

The successful candidate must be able to multi-task effectively, deliver to deadlines & have the confidence / gravitas to interact with all levels of Management.

Desired Personal Attributes & Skills:

  • Confident and outgoing
  • Strong troubleshooting skills
  • Good phone manner
  • Strong client service ethic (both internal and external clients)
  • Strong organisational & prioritisation skills
  • The ability to juggle multiple tasks and conflicting priorities
  • High level of attention to detail
  • Strong IT, systems & database skills and experience
  • High energy levels - upbeat & engaging, with a positive outlook
  • A self-starter, with gravitas / natural confidence

Responsibilities

  • Responsible for 1st line Maintenance support
  • Speaking to sites
  • Recording Maintenance tasks and updating the systems
  • Reporting and Escalating issues with IT or Management

Daily Tasks:

  • Deal with Digital Support Emails and Calls
  • Contact sites with issues
  • Liaise with Engineers
  • Troubleshoot Digital Screen and Networking Issues
  • Update system with down dates
  • Book changes

The ideal candidate will possess a background in Tech and It Support, have a great eye for detail and be highly organised.