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Service Assistant x 4
4 months ago
As a Service Assistant you will be working across various visitor areas, helping our visitors to enjoy Chirk Castle this summer by delivering high quality customer service. You may be manning the Summer Of Play experience, working in our East Wing which is re-opening or working as a friendly face to greet visitors to our extensive gardens.
Salary: £11.50
Contract/duration: Fixed term to 8th September 2024
Hours/working pattern/hours: Hours vary working on a rota basis including weekends and bank holidays.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team of dedicated staff and volunteers who deliver exceptional service to our 160,000 visitors a year.
The magnificent Chirk Castle is situated on a sweeping 480-acre estate on the Welsh border and is brimming full of 700 years’ worth of history. The property offers a superb visitor welcome, and the 29 strong team welcome people with superb customer service skills to help bring to life the castle’s powerful story. The property offers a lively and diverse programme of events, and the development of the wider parkland is one of the exciting upcoming projects due to take place. People travel in either by public transport or car.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Who we're looking for
We'd love to hear from you if you are:
customer focused with positive attitude
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
Canolbwyntio ar y cwsmer gydag agwedd gadarnhaol
Chwaraewr tîm, ond gall hefyd weithio ar eich menter eich hun
Trefnus ac addasadwy
Barod i ddysgu sgiliau newydd
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust properties for you, a guest and your children (under 18)
Tax free childcare scheme
Rental deposit loan scheme
Season ticket loan
Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most locations
Independent financial advice